Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44206 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85575 Views
  • 11 replies
  • 12 Helpful

Analogue phone at times too loud.

Hi I have just started home phone, with phones plugged directly into the phone-router socket. (Know bug with print adaptor, menu systems dont work, ie.. press 2 for sales, press 3 for repair etc  So cant use wireless phone adaptor ). There are three ...

alan2012c by Contributor
  • 403 Views
  • 5 replies
  • 0 Helpful

Complaints

I made a complaint about incorrect information I received on the phone from. Customer service advisor about the cost of terminating my contract which I took out with EE when my BT contract expired.For some reason I was expecting same service but is r...

Kath67 by Visitor
  • 524 Views
  • 3 replies
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Resolved! Cannot connect Meross Power strip to EE smart Hub Pro

Hi, I have recently changed to EE broadband and WIFI 7 via the EE smart Hub Pro, we have several Meross wifi connected power strips and I can't connect them to the router, I have turned on compatible Wifi to activate the 2.4ghz and 5ghz  frequency's ...

Pokerjo by Investigator
  • 411 Views
  • 5 replies
  • 2 Helpful

EE Hybrid Connect ongoing issues!

Hi all,so long story short, I have moved from BT to EE in September and the Hybrid connect signal bars were always flashing red.they have sent me another one this week. Plugged it in and same result still signal bars flashing red.spoke to them again ...

Mattdb92 by Contributor
  • 1194 Views
  • 19 replies
  • 1 Helpful

Moving home

I am hoping to move home soon, if I do will I have to take my present router with me,  or will I get a new one ?

mickplum by Visitor
  • 477 Views
  • 3 replies
  • 1 Helpful

Re: Merge accounts

Hi,I've got the very same issue and so far I've got mixed responses either from the EE chat advisors or by calling 150.I've got a EE mobile contract (with two mobile SIMs) for quite a while now and I just contracted EE Broadband.To my surprise I've b...

moscab by Investigator
  • 3760 Views
  • 17 replies
  • 3 Helpful

Printer connection problems

Having trouble connecting wirelessly to a Dell 1760 laser (circa 2016) after moving from the BT to EE router.  Worked for a while but recently lost connection and can't get it restored.  Tried a few suggestions from other posts, pairing with printer ...

tmarsh12345 by Valued Contributor
  • 985 Views
  • 21 replies
  • 0 Helpful