ONT misinstalled, now told it can't be relocated?

[mbalax]

Hi all,

Got "upgraded" to full fibre last week, engineer installed the ONT in my hallway. He didn't explain what the ONT was so I didn't question the location at this point - I had no idea it was going to have to be ethernet-cabled into the back of my router, which is in my office on the first floor.

I understood from reading the internet that you could have the ONT relocated by Openreach for a fee, but when I rang EE to arrange this I got a flat refusal, not a service they offer etc.

Has anyone else been able to relocate their ONT? I'm reluctant to wire the house with ethernet or go to other messier solutions until I find out the real answer!

[Peter_W]

Hi @mbalax.

Welcome to the EE Community 😊

When Full Fibre is installed, the engineer should absolutely be asking you where you want to place your Hub etc and factor this in to the install. 

It can't always be guaranteed that your preferred location, but they should definitely work with you to find the best solution.

When you contacted us about this, did you mention the fact this was installed without any consultation?

Peter

[Mustrum]

@mbalax   without know the layout of your property it is hard to say what is possible. It really is up to you to agree where the ONT goes when Openreach come to install it. And doing your homework beforehand is advised.

Have you considered just getting a Smart Wi-Fi extender? That is likley to give you a lot more flexibility and speeds around the property.