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VPN Problem Unresolved

NicolaRobColl
Visitor

‎30-12-2024 10:25 AM

I move house I had BT broadband at previous property.  Now I have been told I can only have an EE account. EE hub will not connect to my work Network using VPN.  I have escalated this problem since 18th November with no luck.  Given that the EE hub makes it impossible for me to work from home I have asked to leave .... EE with charge me over £500 to do so.  I can VPN from anywhere in the UK and abroad but cannot link in using EE in my own home.  

What can I do now as I have to work from home 2 days a week.  It's really affecting me and I feel bullied by EE.  Does anyone have any suggestions please.  I am desperate here!

0 Helpful
2 REPLIES 2
Ewan15
Skilled Contributor
Skilled Contributor

‎30-12-2024 11:19 AM

@NicolaRobColl 

Hi Nicola

I connect to work using a VPN without issue. In addition commercial VPNs such as Nord and Bitdefender work OK

However given the size of EE, you are unlikely to be the only member of staff affected, if there is something special about the way your corporate VPN is configured.

It is also the responsibility of your IT department to work with you to get this resolved. 

If I was you I would get in touch with IT and ask them to help you to resolve it.

If you are really stuck you can buy a new BT Smart Hub 2 from a well known auction site for a few quid and use that instead, however I would only do that once I had consulted with my IT dept.

bobpullen
Scholarly Contributor
Scholarly Contributor

‎30-12-2024 05:16 PM

@NicolaRobColl - a few questions: -

  1. You say 'EE hub'. Does this mean that you can get things working by using a different hub on your line? If so, what hub?
  2. What VPN software are you using to connect to the corporate network and from what device?
  3. What actually happens when you try to connect? Any particular error messages/symptoms?
  4. Can your corporate IT team 'see' the connection attempts reaching them? They will need to know what your public IP address is to determine this. You can find that here.

@Ewan15 is right, VPN access issues often require investigation at the receiving end to try and work out what's going on. EE don't have any visibility of this.

There is a slim possibility that your corporate network does not like something about the IP address you have been assigned by EE. To rule this out as a potential cause, you could try powering your hub off for 30 minutes or so before switching it back on. This will hopefully assign you a different IP address so you can rule out an issue with your current one.