Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I've already got My EE App on my phone and it's got 2 phone contracts associated with it. I've just opened a home broadband account with EE and would like to add this account to the app as well but i'm struggling, i just seem to keep getting into...
Hi all,I was recently transferred from BT to EE after the end of the contract. I have NEVER had any issue with BT when I was with them. However, the moment my transfer was complete, things began to head south—intermittently losing connection and some...
I've just received my new hub will it connect to Internet okay if I change from old BT hub
We are on the Full Fibre Gigabit package at £51.36 a month. Can someone help. My question is about the Extender. I understand this is extra on top of my monthly payment for this package. Is this a perpetual rental or is it a rental to eventually...
Hi. I have a newly acquired TP link AC2100. The basic setup did not work. Can anyone help with advanced setting up?
I recently had EE Full Fibre installed (1.6Gbps) and wanted to use my own router connected directly to the Openreach ONT. I beleive this is done over PPPOE however when I use the [email protected] and the BT as a password I cant get it to con...
I have the busiest home bundle and new WIFI 7 router and needless to say it has been a shambles when setting up 2 months and I am still not even getting half of the 1.6gig speeds and the stability is a joke. I can’t even access my billing or settings...
Hi folks.Should I expect a seamless change over as the 'juice' should already be there as currently fttp, i.e. no drops, etc. Only mess up so far is lack of information on keeping home number on changeover.
I was offered a package by EE to move my broadband & TV from BT told that eventually I would need to move. When they checked the equipment I was told that it’s very old and new equipment would be sent.When I received the new EE hub I followed all ...
