Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45786 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89139 Views
  • 11 replies
  • 12 Helpful

Time limits for home broadband

Hey does anyone know how to set up time limits or restrictions on home broadband with ee? I want to stop access to my childs Xbox and phone at bedtime, at a set time each night, but can’t find any information anywhere on how to do this. Any ideas? T...

Poppy801 by Visitor
  • 579 Views
  • 1 replies
  • 0 Helpful

Can't access wifi controls

Hi there I have just switched over from BT to EE yesterday and I also cannot access wifi controls from my android phone. I have read a few comments, rather quickly gathered, this is obviously a common issue. Is this issue going to be fixed or has it ...

DEC88 by Visitor
  • 334 Views
  • 1 replies
  • 0 Helpful

Broadband

Ive paid my bill but my internet is still not working but the light on my router is green but not working says no internet connection ive turned it all off and on again and still nothing 

Resolved! Smart Wifi booster

HI everyone, hope someone can help.  After reading EE online about a Smart Wifi booster to help in black spots, I purchased, (not through EE) but is an EE product, new sealed Smart Wifi to pair with my EE Smart Hub Plus.  I thought this would be stra...

Sibsen by Explorer
  • 16344 Views
  • 4 replies
  • 4 Helpful

Remove WiFi box from the wall

 Hi,does anyone have any advice to remove the WiFi box from the wall? We are redecorating so need to strip the wallpaper behind it but can’t seem to find a way to get it off the wall? thanks!

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Kb2024 by Visitor
  • 2074 Views
  • 2 replies
  • 1 Helpful

Flashing green light

Hi,I’ve had my broadband now for about 10 months with not much in issues (now and again the hub may flash yellow) but for the pasted 3 days my internet hub will just start flashing green (about 3-4 times a day) for no reason, I turn it off for a minu...

Return your kit

Hi guys just a quick one I returned my modem back to EE on the 30/03/2024, I keep on getting emails from EE that you have not received the package the tracking number is QX*********could you please check your details please as don’t want to be charge...

Buckley3 by Visitor
  • 457 Views
  • 1 replies
  • 1 Helpful