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Brodband

sarahhall446544
Investigator
Investigator

‎29-12-2024 11:46 AM

I have tryed contacting ee but no luck i am not getting my full package that I am paying for if anything it's below 100 what do I do 

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎29-12-2024 11:51 AM

@sarahhall446544 : Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
sarahhall446544
Investigator
Investigator

‎29-12-2024 12:38 PM

My broadband is 150 and it don't even cover the full house £30 a month 

0 Helpful
Rach_H
EE Community Support Team
In response to sarahhall446544

‎30-12-2024 08:20 AM - edited ‎30-12-2024 08:21 AM

Hi @sarahhall446544,

Welcome to the Community!

We want to be sure you're getting what you'd expect from your plan, so I'd love to help. Are the issues you're having with your speeds constant, or do you only notice this happening at certain times?

Rach

sarahhall446544
Investigator
Investigator
In response to Rach_H

‎30-12-2024 09:18 AM

Hi ya it's all the time hear is some proof
0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to sarahhall446544

‎30-12-2024 10:12 AM

@sarahhall446544 There is nothing attached as to proof of your speed, what is your method of testing, and your router may not cover the whole home depending on were you have it positioned and how it is connected.

0 Helpful
sarahhall446544
Investigator
Investigator
In response to JimM11

‎30-12-2024 10:43 AM

Sorry it's based in the living room
I will try and send photos again
0 Helpful