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Mobile brodband loosing 5g with outdoor antena

piterrr700
Visitor

My 5G router keeps losing internet, and when it reconnects it drops down to 4G. To get 5G back I have to switch between antennas, and this happens every few days or even daily. On one antenna I get a signal of around -94, and on the other -96/-97. It looks like the network is kicking me off one mast and assigning me to another.

The antenna is mounted in an open space. Previously, when the router was on a window using the internal antennas, I had 5G with about -96 signal. But something changed and it started falling back to 4G. In the meantime, I moved the router and bought an external antenna, which worked fine at first (5G, 4 bars), but after a few days it dropped back to 4G again.

I should add that once switching back from the external to the internal antenna brought 5G back, but the same pattern keeps repeating.

2 REPLIES 2
Lesley_W
EE Community Support Team

Hi @piterrr700 

Welcome to our community.

I'm sorry to hear of the issues you are having with your connection. It sounds like you have tried a few things already so I'd recommend speaking to our technical team so they can investigate this.

Lesley

 

bristolian
EE Community Star
EE Community Star

Are you able to identify any eNB/gNB? Or specific carriers (EARFCN) that you're using?