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4g home broadband cuts out for a few minutes at random

HiI have an EE 4g router (HH10E) and SIM card. Maybe once or twice a day it just stops working. No obvious reason why, but it usually starts up again within a few minutes without any other intervention. I was using the internet just now and the route...

Received call from 07973100194

Hello, I was contacted back within a minute after your front level  customer service agents needed to raise the issue with ppl from another place who clearly knows their stuff and know how to talk to customers, or should I say that was experience.It'...

Scombes by • Investigator
  • 702 Views
  • 3 replies
  • 4 Helpful

Third party router with EE SIM card connection details

I have a great 5G router that works perfectly as plug and play with a GiffGaff SIM card but im an EE user.....if I use the EE SIM card it doesnt connect and first I thought it was just the APN settings but that didnt work I tried selecting the band ...

Resolved! Some devices connect to WiFi but cannot access internet

Hi folks, have called EE about this, and asked a few friends for advice, so far no one seems to know what's going on.I have a Huawei 4G router, into which I have inserted an EE mobile SIM on a plan with unlimited data. Some devices - a phone, two lap...

Niceboy91 by • Investigator
  • 6250 Views
  • 3 replies
  • 0 Helpful

Resolved! Mobile Broadband Service. No internet

There has been a service issue in the area for 4 days now and we have not had any mobile broadband service. The light flashes red on the router and gives us absolutely no service.Is this normal for EE, has anybody else experienced this? I would have ...

Resolved! 4G Smart Hub

We have just moved to a very rural location and as such are really limited on internet service providers. We have opted for the 4G Smart Hub after the coverage checker stated that coverage was excellent both in and outdoors. When it was initially con...

Resolved! Hub is not connecting to the Internet.

Im am having the exact same issue and in the same place if waiting for an engineer to re instate my connect as im a bt customer, and months down the line it seems to be unresolved. No idea why its not working  All my devices connect to the hub. But t...

Resolved! Mobile number for 5G broadband

Hi,I recently purchased my 5G Giga Pod for my flat and I can't seem to connect it to my account. It says that I need a mobile number but I can't connect my 5G hub to find it as I am currently abroad. I also missed one of my payments due to card verif...

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