Slow and unstable speeds with EE Smart 5G Hub

Vm99 · ‎30-10-2025

I recently purchased the EE Smart 5G Hub for my home internet which advertises its high speeds. I live in Cheetham Hill which is 10 mins from Manchester city centre and I got this mobile broadband because there was no fibre available in the area. Ive had the device for a week now and sometimes I get 5Mbps and sometimes 200Mbps which is very weird so I don’t know if the device is faulty or the EE mast it’s trying to connect to is faulty. Can anyone give me any suggestions?

XRaySpeX · ‎30-10-2025

Mobile BB can be variable & unreliable & there are no guarantees of speeds.

If you were to put the SIM in a phone are speeds more consistent?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Vm99 · ‎30-10-2025

I’ve not tried it yet but I’ve realised I get better and more consistent speeds when I use my data on my phone which is weird because the Smart 5G Hub should more much better than my phone. And also the light on the device is always flashing aqua and green, it has never stayed solid. Is it jumping from 4g to 5g i don’t know.