Mobile Broadband

Returning things

Trying to return something - returns receipt is blank and I have a DPD person collecting it in an hour - can't get through to EE to help. What do I put on the front of the package? Help!!!!

EE unlimited SIM in Dlink DWR 978 can't receive 5G signal

I purchased a 5G EE unlimited SIM card and put it inside a Dlink DWR 978 5G router. At first it can't connect to internet at all. But after many plugging in and out of the router it suddenly started to work for unknown reason. However it still can't ...

Offgrid use of EE 5G WiFi

HiI have a couple of questions about the 5G Wifi dongle (https://ee.co.uk/shop/broadband/add-pay-monthly-mobile-broadband-gallery/5g-wifi-details?color=White)1. can I power it with a 12v battery? 2. does it also pick up 4G signals if there's no 5G?Ma...

I’ve lost the password for my mobile broadband. Anyone know where I can find it?

Ee mobile broadband

Hi I recently got mobile broadband ages back and could of weeks ago and now my mobile data and broadband is broken what am I supposed to do

4GEE router dropping out

Hello,Ive had the 4GEE router for a few months now, it keeps dropping out, after a hard reset with a pin for 15 seconds it will work for a while but then start dropping out again. It’s becoming impossible to use Teams, security cameras disconnect and...

Moving into an area with poor 5G reception

I just moved into my new house and the very first problem we notice is that we can only got 2 bars of signal in the house everywhere, can't get any higher. The connection kept dropping, like once an hour. We still got almost 6 months of contract. As ...

Billing address

Cannot change billing address, trying to add on a tv to phone bill and cannot because of this, highly dissappointed. 

5G WIfi 2 Admin Password Reset

Hi,I have a new 5G Wifi 2 router and reset the admin password when I got it but now cant remeber what I set it. Is there a way to reset these without knowing what it currently is?Many thanks