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Resolved! Dissappointing 4GEE Mifi performance

I'll be spending more time in rural Cornwall where I do not have a physical broadband available, so I've taken out a 4GEE mobile broadband subscription.  It's an unlimited plan.I currently have my SIM in a Teltonika RUTX12 mobile router.  I previousl...

maclink68 by • Investigator
  • 886 Views
  • 3 replies
  • 4 Helpful

Resolved! Data top-up not taking effect

I ran out of data allowance whilst in France. I bought 1gb of extra data - the money has been debited from my bank account. The data increase does not seem to have been applied - I'm still getting much slower download speeds. Can someone from EE plea...

tsoundy by • Investigator
  • 982 Views
  • 7 replies
  • 2 Helpful

5g mobile broadband keeps turning off

Hi, i have recently (January 23) upgraded from the 4g mobile broadband to 5g mobile broadband.this new device seems to be a sealed unit so the battery is not accessible unlike the 4g model. over the past week, the device has begun turning off unexpec...

RyKirwan by • Explorer
  • 2788 Views
  • 4 replies
  • 1 Helpful

Odd and infuriating bug in 5GEE WiFi Device

Hi folks,I have a 5GEE WiFi (the white one with model number QTAD52E - I wish EE would use proper model names!) and a 5G SIM. The device works more or less perfectly except an extremely annoying bug which I can't find much evidence of online, and EE'...

kreggsea by • Visitor
  • 3522 Views
  • 7 replies
  • 2 Helpful

10mbs unlimited data with poor reception

I have recently changed my mobile broadband sim to unlimited data with a 10 mbps limit. It seems that in areas of poor reception I now get no usable reception at all. 10mbps is fine for my needs in areas with good reception.Does the 10mbps limit only...

MikeB49 by • Explorer
  • 1373 Views
  • 2 replies
  • 1 Helpful

EE and Nintendo switch

Hi Iv just changer my internet provider to a 4gee router And since Iv changed to ee both my sons Nintendo switches won’t connect to the internet , is there a problem with Nintendo and ee ?? Thanks jb

Jbhifi69 by • Explorer
  • 1727 Views
  • 5 replies
  • 0 Helpful

Returning kit

The communication from this company is a joke. I have had to return 2 pieces of kit - 1 faulty, another sent by mistake (following 2 mis-diagnoses). Then a week later, I get a bag to return the kit FOR 1 of the items. And a call asking if I need a ho...

New 5g Hub with Incorrect Protocol error message

Afternoonwe have received a new 5g smart hub - we run this with no landline.We have great speeds which is fantastic but are receiving error message when attempting to access certain sites - message reads : SSL protocol - unable to obtain a stable con...

Resolved! Unable to to change password on EE smart hub

Hi All As above if I use the standard address of 192.168.1.254  I get an error, site unreachable.If I use 192.168.1.1 I get the admin page fine but at Advanced then system to change password I have no system setting.I can change the wifi but not the ...

wavesound by • Investigator
  • 1410 Views
  • 5 replies
  • 3 Helpful

EE62D Never connecting to EE for a week

Hey guys,Hoping someone can help before I raise hell with EE themselves.The EE62D mifi box I have just will not change from the cyan connecting light at all. I've reseated the battery after a few minutes, repositioned the box itself near a window/hig...

UsernameX by • Investigator
  • 734 Views
  • 5 replies
  • 0 Helpful
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