Mobile Broadband

Initial charges on new account

I hope someone might be able to help me with this query.I have spent hours on the phone to EE since the 23rd December 2024 trying to sort out the complete mess they have made of my account, which includes billing me for equipment and lines that I hav...

EE SIM not working in 4G Router

HelloI have several EE SIM cards on a business contract which we used to use with portable 4G routers, this enabled remote working for our staff.Some time ago these SIM cards stopped working in the 4G routers but would work in phones. There are many...

Captive WiFi not logging in.

Every time I’m out I try to sign in so I can use WiFi hotspots on the go. this service clearly has issues as when I go to settings and select the EE WiFi it then directs me to the captive WiFi page where I can have the option of logging in or purchas...

EE Broadband account login problems

Help, we signed up to EE broadband several months ago. There is no problem with the connection, but I cannot login online to manage my account or add another phone contract to join "EE one". I think it might be because we signed up over the phone and...

What is the LTE CAT class for the Smart 4G HH10E router?

I'm just looked at getting a Smart 4G HH10E router but can't find the CAT class anywhere.Does anyone know what it is? Also the LTE bands that the device supportsThanks Paul

Resolved! EE data box

I’m having trouble with my ee data network box it keeps turning half way through connecting I’ve taken SIM card out tried restarting it and resetting also tried a different cable and plug socket and still no change what can I do apart from asking for...

Internet connection

Why won’t my mobile phone connect to the internet when I am out? On renewing my contract I switched to EE supposedly same firm but lost my £20 discount at supermarket because of no connection

5G Mobile Broadband - so slow its unusable at times

On a 2 year contract with a 5G hub, currently £59 a month, that's £700 a year and going up in April.So slow its unusable. Varies during the day, 7 MB now, up to 15 at night, 3 MB intermittent around tea time. its the intermittent that's really irrita...

Resolved! How to setup Tp-link Archer NX200?

Hello,I recently acquired a new TP-Link Archer NX200 router. I am also an EE customer with an existing contract. I decided to switch to the TP-Link router because the EE Smart Hub does not offer the option of connecting an external antenna, which I n...

Smart 5G Hub and forticlient VPN issues

Hi,Recently switched to a smart 5G hub, it has been working fine, however I work from home half the week and to access work files I need to log in to FortiClient which does not like the new hub.I've gone back and forth between my works IT and EE IT a...

Mobile Broadband

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