Mobile Broadband

4GEE router dropping out

Hello,Ive had the 4GEE router for a few months now, it keeps dropping out, after a hard reset with a pin for 15 seconds it will work for a while but then start dropping out again. It’s becoming impossible to use Teams, security cameras disconnect and...

Moving into an area with poor 5G reception

I just moved into my new house and the very first problem we notice is that we can only got 2 bars of signal in the house everywhere, can't get any higher. The connection kept dropping, like once an hour. We still got almost 6 months of contract. As ...

Billing address

Cannot change billing address, trying to add on a tv to phone bill and cannot because of this, highly dissappointed. 

5G WIfi 2 Admin Password Reset

Hi,I have a new 5G Wifi 2 router and reset the admin password when I got it but now cant remeber what I set it. Is there a way to reset these without knowing what it currently is?Many thanks

4g home broadband cuts out for a few minutes at random

HiI have an EE 4g router (HH10E) and SIM card. Maybe once or twice a day it just stops working. No obvious reason why, but it usually starts up again within a few minutes without any other intervention. I was using the internet just now and the route...

Money taken from account

Good morning. I wake up today to my bank mesaage that 100 pounds was taken by EE. I have 5g smart hub plan for 50 pounds. The problem is I paid 100 already when I order the device and next bill is 50 on 09.12. Why was 100 taken today?

Carter contract

Smart 4g hub

Hi, I got mobile broadband from EE today ''Smart 4G hub'' and having problems with Steam. internet is working fine anywhere else, but when I try to do something in Steam it says No internet connection. Have anyone had this problem before and knows ho...