Internet connection

[MargaretW1]

Why won’t my mobile phone connect to the internet when I am out?  On renewing my contract I switched to EE supposedly same firm but lost my £20 discount at supermarket because of no connection

[Chris_B]

@MargaretW1   Is the device APN settings correct for EE ?    This might help HERE  but it would help greatly if you say what device this is on,