The EE Community

Cyber Security Activation via EE App

Hi, I've just migrated over from BT to EE and purchased a Full Works Fibre 36 plan which includes EE Cyber Security multi.  I can see EE Cyber Security on the EE app as part of my plan breakdown but I am unable to activate the feature. When I click o...

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

Order tracker on mobile not working

Getting this on my mobile app today. Just me? 

unable to access my account Website/ app

Unable to access my account via app/website. Once i login it says unable to load your information. It has been 4 weeks now. EE technical team unable to help. All they said, raise a ticket and wait for 7 days to get it actioned.  This is very frustrat...

SW40J WiFi Extender not connecting from more than 1m

Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, w...

transferred to EE set up ok but uses BT network and password does it matter

Sport HD channels not working

I was recently migrated over from BT to EE for broadband and TV, and my migrated package included 'Big Sport' (nowTV sports channels + BT/tnt sports) as well as the HD upgrade.However, my sports HD channels on the provided ee TV box simply do not wor...

basket

can some one help cant clear my basket ,i have cleared all information and cookies aswell

Slower speeds on passthrough with 5G HH70c?

Now this may just be me and having some intermittent results, but does the 5G HH70c switch from 5G to 4G in passthrough mode?   I can get faster speeds on my iPhone 12 in 5G mode than I can connected to the HH70c in passthrough, with the test being d...