I ordered a TV on the EE site last Friday (18 April). I got the confirmation email and a text saying the cost’s been added to my monthly bill. Since then, two big problems:
- The order has vanished from my online account and the EE app still refuses to let me log in.
- EE phone support gave me a Parcelforce tracking number and said it on its way to me and “ASKED” me to call parcelforce as the tracking number is not showing me anything. Parcelforce say the parcel was never handed over to them.
I’ve spent ages ringing both EE and Parcelforce and I’m tired of this situation. If I can’t see the order, can’t track the delivery and can’t even get into the app, what am I supposed to do?
can I actually have this situation cleared up and resolve. Because at this point I’m actually considering leaving EE as I’m not getting any good reputation being with them now for about 6 months.
