EE TV Pro Box

[Merantun]

Received this today as a replacement for ailing BT TV box.  Set up generally OK but can't access Netflix because of YVM105 code issue which is apparently related to BB connection.  I've unplugged both the box and router as advised in the error code info, but to avail.  Didn't have this issue with BT TV box.  And should YouTube app be displayed?  (it isn't at the moment).  What's going on?!

[Peter_W]

Hey @Merantun!

Are there other apps on your new box that are still working as they should be, or are all giving this same error?

Have you tried a light reset on your box as well?

This should reset the internal settings, but won't affect any of your stored recordings.

Peter

[Richardr66]

One unlikely possibility - from memory, YouTube was only added to the boxes about a year ago. If you don't have it available, it may be that your box has an old software version. Have you tried update software? It should happen automatically, so may well happen in the next day or so, but it is one thing to try.

[Merantun · Accepted solution]

Update:  Both apps now active - presumably after a software update.