EE data box

[LaurenF341]

I’m having trouble with my ee data network box it keeps turning half way through connecting I’ve taken SIM card out tried restarting it and resetting also tried a different cable and plug socket and still no change what can I do apart from asking for a new one 

[Leanne_T]

Morning @LaurenF341 

Thanks for coming to the community. 

Does the WiFi router turn off when connecting to another device? 

How long have you had the WiFi device? 

Does the SIM card work in any other mobile or WiFi device? 

Speak soon 🙂

Leanne.

[LaurenF341]

I’ve had the box for about a year it turns of before I can connect to it SIM card works fine 

[Leanne_T · Accepted solution]

Thanks very much @LaurenF341 

In this case, please get in touch with our technical support guides and they will run through some troubleshooting to let you know what is needed to get this sorted. 

Ways to contact us can be found on the Contact Us page. 

Leanne 🙂