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4 G wifi connected but no Internet

Nina2025
Explorer

It worked on my laptop but will not connect to the Internet on my Android phone. Any idea why and more importantly how to solve this?? I had just purchased data for it and cannot use it 

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @Nina2025 

Which android phone. 

Does your phone connect to the internet.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

I have a OnePlus 6. I had no issues last year when I used it but now it simply will not work

 

Northerner
EE Community Star
EE Community Star

Hi @Nina2025 

Does your phone connect to the internet. 

Have you tried forgetting the connection on your laptop and connecting fresh.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.