Mobile Broadband

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Forum Posts

Resolved! How to cancel an incorrect order

I went to the store in my town to get an unlimited data pack for my mobile phone, but received emails saying I ordered broadband. I didn't order any broadband, it was a mistake! The fact is that my home has already had EE broadband setup years back. ...

mayli90 by Investigator
  • 457 Views
  • 3 replies
  • 3 Helpful

5G wifi unit

Hi , I received my 5G unit today. I was told it would have an ethernet cable port and a mains connection. Unfortunately it has neither. Can you please advise? 

GrahamO1 by Investigator
  • 335 Views
  • 1 replies
  • 0 Helpful

Slower speeds on passthrough with 5G HH70c?

Now this may just be me and having some intermittent results, but does the 5G HH70c switch from 5G to 4G in passthrough mode?   I can get faster speeds on my iPhone 12 in 5G mode than I can connected to the HH70c in passthrough, with the test being d...

TrickyT by Established Contributor
  • 1293 Views
  • 11 replies
  • 2 Helpful

Internet Connection

Having issues with my internet connection. Everything is paid up to date and I've checked status checker and no known problems in the area. It's been going on for over a week now. When i look at my online account that that particular number is says o...

sophie252 by Investigator
  • 378 Views
  • 3 replies
  • 3 Helpful

5G Smart Hub HH20C - Is this unlocked?

Hi there,I'm moving from the 5G Smart Hub HH20C mobile router to a fixed line broadband connection at home (still with EE) and they have said I don't need to return the 5G Smart Hub.I was thinking of using this with another SIM, if possible, so am ju...