Mobile Broadband

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Forum Posts

4G Wi-Fi device - battery charging

Can EE please provide a definitive explanation to what "If you intend to use your 4G WiFi whilst connected to your charger for more than 7 days, then, it is advisable that you remove the battery to avoid any potential damage'.This reads to me that i ...

Phil22222 by Investigator
  • 6444 Views
  • 5 replies
  • 0 Helpful

Resolved! 5G hub crawls to a halt

I've been using the "Smart 5g Hub" (the lack of an actual clearly defined model identifier is annoying) for a few months, and while I should be getting consistent speeds, it is regularly slowing to a complete halt, scooping down to speeds of less tha...

Fishykins by Investigator
  • 993 Views
  • 6 replies
  • 3 Helpful

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

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49BW by Contributor
  • 7477 Views
  • 36 replies
  • 8 Helpful

Resolved! Dissappointing 4GEE Mifi performance

I'll be spending more time in rural Cornwall where I do not have a physical broadband available, so I've taken out a 4GEE mobile broadband subscription.  It's an unlimited plan.I currently have my SIM in a Teltonika RUTX12 mobile router.  I previousl...

maclink68 by Investigator
  • 868 Views
  • 3 replies
  • 4 Helpful

Resolved! Data top-up not taking effect

I ran out of data allowance whilst in France. I bought 1gb of extra data - the money has been debited from my bank account. The data increase does not seem to have been applied - I'm still getting much slower download speeds. Can someone from EE plea...

tsoundy by Investigator
  • 948 Views
  • 7 replies
  • 2 Helpful

5g mobile broadband keeps turning off

Hi, i have recently (January 23) upgraded from the 4g mobile broadband to 5g mobile broadband.this new device seems to be a sealed unit so the battery is not accessible unlike the 4g model. over the past week, the device has begun turning off unexpec...

RyKirwan by Explorer
  • 2743 Views
  • 4 replies
  • 1 Helpful

Odd and infuriating bug in 5GEE WiFi Device

Hi folks,I have a 5GEE WiFi (the white one with model number QTAD52E - I wish EE would use proper model names!) and a 5G SIM. The device works more or less perfectly except an extremely annoying bug which I can't find much evidence of online, and EE'...

kreggsea by Visitor
  • 3415 Views
  • 7 replies
  • 2 Helpful

10mbs unlimited data with poor reception

I have recently changed my mobile broadband sim to unlimited data with a 10 mbps limit. It seems that in areas of poor reception I now get no usable reception at all. 10mbps is fine for my needs in areas with good reception.Does the 10mbps limit only...

MikeB49 by Explorer
  • 1330 Views
  • 2 replies
  • 1 Helpful