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Resolved! Buffering

Hi allWe have had a 5g smart hub for a few months. We live on a narrowboat and it's been fine whilst on the marina and when cruising.  This last week it has been buffering like crazy. Customer service said I was a business account so put me through t...

Resolved! Mobile WiFi paid

Hi there, I’ve just moved into my own house and waiting for the new WiFi to connect to house so paid for 5 days of mobile broadband and when I try to log in to access it it’s not allowing.  Can anyone help???

External Antenna Support - 4GEE Home WiFi

I live in a rural location with no home broadband to the premises, so I rely on my 4GEE unit. A few years ago, I bought an outside antenna to improve the signal we received and the speeds went from around 8mbps to around 50-60mbps. The EE installer s...

KnewBee by • Investigator
  • 736 Views
  • 4 replies
  • 1 Helpful

SkyQ won’t connect to my EE4G router

I have an EE4G router and can’t get it to connect to my SkyQ box. When I search for networks then only the 2.4ghz network is visible. I try to connect to that network and it appears initially to work but then it shows connected for about 5-10 seconds...

Skrunkie by • Investigator
  • 7324 Views
  • 12 replies
  • 3 Helpful

Resolved! 4gee wifi has no internet

Hi my 4GEE wifi has been working fine, then suddenly It wont connect to internet. I have tired a soft reboot by pushing pin under device but it does not help. I cannot do a hard reset as i cannot access the IP http://192.168.1.1/ and log in as admin ...

stepth21 by • Investigator
  • 17608 Views
  • 21 replies
  • 2 Helpful

Resolved! Erratic mobile data speed

I am located in Brightlingsea in Essex.I've been here for 6 months and the mobile speed varies from 1M to very fast. Mostly 1M but sometimes it is stable for half a day and I get decent speed.My phone is brand new and works perfectly in other areas.W...

SAJM by • Investigator
  • 686 Views
  • 3 replies
  • 2 Helpful

Resolved! Please

Hello I'm trying to see if someone can gift me some data please urgently

Resolved! 5g connection works very well when the router works

I have a slightly different service 5g connection . works very well when the router works that is !!  anyway we do share the fact that their support is nothing less than useless. Reboot the router works for an hour - then you have to reboot several t...

Jwbox911 by • Contributor
  • 475 Views
  • 1 replies
  • 1 Helpful

One of the worst decisions I hav made 4G smart hub

Purchased the 4g WiFi as EE mentioned I will get 40/50 mbps since I live in an area of east London that doesn't have fibre capability. I thought that would be the solution till fibre broadband is available but I am not going to lie, the constant disc...

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