Mobile Broadband

Ordered 5G router with sim, paid up front, order cancelled no refund

I recently ordered a 5G router from EE for £100, along with a SIM card plan costing £50 per month, for which I set up a direct debit. I paid the £100 upfront and received a confirmation email stating they were processing my order. However, the email ...

Massively reduced 4/5g performance for last 3 weeks or so

I'll preface this with I live out in the rear-end of no where with spotty outside 4/recently5g coverage and no coverage inside. And a <5mbps broadband connection (which we massively overpay for). To deal with larger downloads, 5gb+, I stick my phone ...

Lost card

I have lost the 'credit card' looking thing from the back of the box. It has WiFi password,etc, on it. I don't know what it is called and need to know how to get to speak to someone about getting a replacement. I've asked in-store and they have no id...

Charity support

Good afternoon, I am from the unity fridge food bank in rawtenstall. We help families, refugees and asylum seekers weekly. We hold a food group each week giving out parcels from waste food to tinned collections. Sadly we have lost most of our d...

Community wifi hotspot

How on earth do I complain to ee. I've paid for the days wifi through the hotspot yes ita6 only7.99 but when I connect to the ee WiFi it tells me that my time is up and to purchase another one. 1st time using this service and I can sure say I would n...

router problems and crap service

got a chatroom router ban. IDK. might be the mac address? not stable but something on the router. not IP address.EE wont give a replacement without charging about £600. got a 4g portable etxra device. Just wanted an extra sim same data line. too much...

4g mini SSID and password

Recently a message has come up on my laptop telling me I need to change my EE 4g mini SSID and password. Anyone know why?

Resolved! EE 4G mobile PAYG WiFi router

Hello.I have an EE 4G mobile PAYG WiFi router (the sort with removable SIM card) that is about to run out of its current credit bought almost 30 days ago.As I won't be using it for a few months I'm planning not to top-up with any new credit until it'...

Will EE 5g wifi be getting IPV6 anytime soon?

I am a 5g wifi user and I also selfhost a lot of things with a NAS and unfortunatly due to CGNAT I am unable to portforward and access the NAS outside my network. Is there any plans for EE to adopt IPV6 on the 5G wifi? if anyone knows please could yo...

Unable to check service status and when 4G broadband will be back on

Hi. We have 4G broadband and it's been down since Saturday, Storm Darragh obvs. But the https://ee.co.uk/help/service-status page just says it's not working, and I don't have any mobile phone signal or landline to call 150. Postcode is SY21 8QN, whic...

Mobile Broadband

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