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UPNP Unsuccessful/NAT Type Strict

Fxrlxy
Visitor

‎01-01-2026 12:07 PM

I recently moved to a HMO, and got myself a EE mobile data kit to help me play games online/ work from home. On my Xbox series s I’m unable to join party chats due to UPNP Unsuccessful. I’m aware this is due to it not having a static ip address is there anyway for this to be resolved?   

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-01-2026 12:09 PM - edited ‎01-01-2026 01:06 PM

@Fxrlxy : Which EE mobile router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Matt_124
EE Community Star
EE Community Star

‎01-01-2026 12:46 PM - edited ‎01-01-2026 12:48 PM

Issues with Xbox Party Chat on Mobile Broadband are usually to do with the IP Type being set to IPV4V6 as opposed to IPV4.

On EE MBB devices this can be remedied in the Admin Settings by duplicating and then tweaking the APN settings to use IPV4 instead of the IPV4V6, while leaving all other settings the same as previous. This is often under Data Connection/Profile Management on EE devices. The new profile can then usually be Set As Default.

I have made a previous post on the issue which may read slightly better here: https://community.ee.co.uk/t5/Mobile-Broadband/Party-Chat-on-Xbox-Connecting-to-PSN-using-EE-4G-Rout...