Mobile Broadband

High ping and slow internet despite good download and upload speedtests

I have been with EE since Sep 2021 as a Mifi 4G mobile broadband customer. Over the years, there have been occassional service issues but since Sep 2024 i upgraded to the new 5G device on the suggestion of EE upgrade team citing that coverage is grea...

Resolved! Connected, no internet

Hi, have had a 4G EE Home Router for a couple of years and it has been great where we live with very bad phone line based broadband. Unfortunately it has started playing up and I keep getting "Connected, no internet" or "Connected to device, Can't pr...

Can't connect Xbox and switch

Hi I've recently got mobile 4g broadband for house and can't connect Xbox or switch console. Any advice much appreciated

Laptop is connecting to smart 4g hub but no internet

Smart 4g hub working well on phones and tablets, when trying to connect my laptop to the hub it connects but says no Internet. Any ideas how to fix this?

NO Answer From EE Customer Service

Does anyone actually answer at EE anymore?I've tried online chat, email and phoning no one answers!I bet they would answer if I was a new customer so they sell me a contract. Seriously thinking of leaving EE after years as service has become shocking...

Complete Thieves

To anyone reading DO NOT think about trying EE out. They are truly useless in all aspect concerning customer welfare and care. I want to cancel my contract. You are absolutely disgusting! You told me OVER 2 WEEKS AGO that you have proccessed the £150...

Strange: why are 2 SIMs behaving differently in the same router?

I have 2 different EE 5G SIMs. One is a prepaid Scancom EE SIM. The other is the SIM in my iPhone.When I put the prepaid SIM into my Huawei 5G router it only gives me 4G and reports the connection as "BT".When I put my phone SIM into the Huawei to te...

Resolved! Mobile wifi 4G box

Hi I have been using my mobile 4G wifi box by first topping up and then going to data add ons and adding the credit to the wifi box. For some reason this has stopped working and I’ve tried everything I can think of to top up. None of the data add on ...

Poor wifi intermittent despite coverage stating good on EE website

My EE 4g hub constantly loses connection tion, despite EE coverage checker showing good coverage. I regularly have to reset , switch off and on. It happens every other day towards the end if the month..any one had similar?

Resolved! Add credit to a mini wifi dongle

Hi I have a mini wifi dongle. it cost about £90 with 100gb for 12 months. I hoped I could top it up but I can't see any clear info on what it will cost and how to do it. From what I have seen it makes it look like it's much cheaper to just buy a prel...

Mobile Broadband

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