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Bill that I have not received

gvmitrosylis11
Visitor

‎23-10-2025 10:45 AM

I have been informed by equifax that there is an unpaid bill of £53 for a mobile broadband plan I had in the past, but I have not received that bill and don't know how to pay it. Does anybody know how I can request from EE to send me that bill so I can pay it because it is affecting my credit score?

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎23-10-2025 10:50 AM

Hi @gvmitrosylis11 

If you cannot call 150 then you'll need to contact EE via one of their alternative numbers: https://ee.co.uk/help/contact-ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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