UNABLE TO LINK MY PRODUCT ON APP

Althea2 · ‎08-09-2023

Hello! I cannot link my product (mobile broadband) on my application. What will i do? Sending you a screenshot of what appears. Thank you

Katie_B · ‎08-09-2023

Hello @Althea2.

Please give our customer care team a call on 150.

The team will be able to see what details are required.

Katie

View solution in original post

XRaySpeX · ‎08-09-2023

Hope you're not trying to register it as Home BB. It's a mobile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Althea2 · ‎08-09-2023

Hello! Yes, i clicked link ee mobile or sim.

Katie_B · ‎08-09-2023

Hello @Althea2.

Please give our customer care team a call on 150.

The team will be able to see what details are required.

Katie

JaneB53 · ‎25-06-2024

This is a massive problem, there is no way to link you account to your router like you could with BT.

Someone has made an error and you can't link produ cts I call them 4 months ago and was told it would be fixed.

I don't think they want you to be able to control your own router as this weeks a blatant attempt to remove your control