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Billing Account Number and Valid Landline Number

Keith0071
Visitor

‎01-07-2026 07:50 PM

I was switched from Plusnet to EE. When I try and link a product (broadband)  it says broadband found, but more details needed. I am required to enter my billing Account Number or landline number. I haven't been given my Billing Account number  ( I didn't receive a Welcome email which should contain it  and my landline number is rejected  with  “we don’t recognise this landline number”.

Can someone give me the correct Billing Account Number or correct the invalid landline error.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-07-2026 08:15 PM

@Keith0071 : You'll need to call CS to get your BB a/c no.

Since the advent of digital landlines BB a/c's are no longer id'ed by phone no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎01-07-2026 08:16 PM

@Keith0071 It was posted earlier the PN account side is NOT working correctly, so you may just be wasting your time!

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