UNABLE TO LINK MY PRODUCT ON APP

[Althea2]

Hello! I cannot link my product (mobile broadband) on my application. What will i do? Sending you a screenshot of what appears.  Thank you

[XRaySpeX]

Hope you're not trying to register it as Home BB. It's a mobile.

[Althea2]

Hello! Yes, i clicked link ee mobile or sim.

[Katie_B · Accepted solution]

Hello @Althea2. 

Please give our customer care team a call on 150. 

The team will be able to see what details are required. 

Katie

[JaneB53]

This is a massive problem, there is no way to link you account to your router like you could with BT.

Someone has made an error and you can't link produ cts I call them 4 months ago and was told it would be fixed.

I don't think they want you to be able to control your own router as this weeks a blatant attempt to remove your control

[Sundayrider]

I have a similar problem & have already spoken to an agent a few days ago. They said that this feature is not working at the moment & couldn’t say when it will be. 
I quoted the error, ‘Birth Date’ which the app told me to, & it didn’t do any good, as nice as the agent was!! 
This is my error message when trying to link my sim, bearing in mind for nearly a year (since I joined), I have never been able to see ANYTHING relating to my mobile when I view my bill since it’s a bundled sim only & TV/BB package : 

“Your details don’t fully match those on the billing account

Call 150 from your EE mobile or 0800 956 6000from any other phone to get help.

You can quote error code: Birth Date to your EE Guide so they know exactly how to help you”.

[Sundayrider]

Ever since I started with EE, I’ve never seen any reference to my sim only mobile usage & still unable to link it! 

[XRaySpeX]

@Sundayrider : Are you linking your mobile router by its mobile no.?

Is your phone SIM & your mobile router both on contract or both on PAYG? If not, they need to be on separate a/c's. They don't mix.