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Confused about deals. Want to keep landline.

Jez2k
Investigator
Investigator

We're currently with Virgin's M250 broadband via a dedicated fibre optic wire, which doesn't affect our landline. Its costing us 65 quid every month so we're looking around for a better deal. The problem is, everywhere I look (including here), the issue of the landline comes up. Why can't we just use the existing fibre optic wire? We don't want our landline to be affected in any way. Is staying with Virgin the only option?

16 REPLIES 16
Chris_B
EE Community Star
EE Community Star

@Jez2k  That line is for virgin media and it’s their line.   You need an open reach line to have fibre.    Two separate company’s that each have their own lines.   You can have a landline it’s just digital now not analog so the phone is plugged into the router, but what broadband package are you looking at ?   It’s only the 1.6G package doesn’t have landline or EE TV capabilities at present. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Not sure exactly but we don't have 4K and we're happy to stream at 720p if it will save a bit extra by going for a slightly slower speed. However, I still don't understand how any company's fibre can have an affect on the current landline. They're two separate things as far as I can see.

Minkey1
Star Contributor
Star Contributor

@Jez2k 

Others will chip in if I’m wrong, but I’m guessing VM run their dedicated fibre optic line into your house separate to the original copper wire providing your landline.

If you go for EE’s fibre to the home the copper wire is removed.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT, and wishing it still was.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
Matt_124
Star Contributor
Star Contributor

Hi @Jez2k,

Just to be clear it's not really the deals that you're confused about here, but moreso the specifics how the service would be installed/provided and keeping your landline number? Would that be a fair assessment? I will try and lay out some of that below.

Virgin Media use separate infrastructure to deliver your Broadband service and this should also be responsible for delivering your landline if they are both with the same provider. How is your current Virgin landline plugged in? Does it plug into your router or into a separate cable entirely at the wall?

With EE they operate on the Openreach network/infrastructure and as such if a customer is switching from an alternative network like Virgin, it requires their own separate cable (Copper or Fibre depending on the area) to be installed/present at the property to provide their services through.

With EE, the landline service is known as Digital Home Phone and it operates via plugging into a phone port on the back of the router and using the Internet connection for calls. This is how all landlines will be going forward.

When placing an order on EE you would be using the One Touch Switch service and before confirmation in the order process you should be told whether your landline number is able to kept successfully or not. There are a range of packages you can choose for your Digital Home Phone and it is on a 1-month rolling contract meaning you can switch packages or get rid of it entirely later to save a few quid (but you would then lose your number).

If you don't want your landline to affected in any way, your only option is to stay with Virgin. If your landline is still on the old analogue system, they will be moving it to their Digital landline system regardless within the next year or two I would imagine.

JimM11
Brilliant Contributor
Brilliant Contributor

@Jez2k EE cannot use anything apart from an Open Reach line, wither it is copper or fibre, the VM line is NOT available for them to use in ANY way/shape/or format.

Your current landline, who does it belong to, if it is also VM then they own it also.

Used the OR Fibre checker to your address, it will advise if an OR line is there/close by or available in the near future link below.

Fibre Checker

XRaySpeX
EE Community Star
EE Community Star

You say your VM BB via a dedicated fibre optic wire doesn't affect your landline. Does that mean they are separate? If so, who is your landline provider?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jez2k
Investigator
Investigator

Thanks everyone.

The landline provider is BT and the Virgin broadband connection comes through a wall and into the router.

JimM11
Brilliant Contributor
Brilliant Contributor

@Jez2k Follow @XRaySpeX request to see what is available to you, then post up and hide personal details.

XRaySpeX
EE Community Star
EE Community Star

Then wherever you go for your BB you don't touch your landline & you can keep it. I just done that. When you apply for BB don't give them your landline no.

Your contract for the landline is with BT & it can stay that way wherever you get your BB from.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP