Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45915 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89397 Views
  • 11 replies
  • 12 Helpful

on line Account is not working

We had your broadband and phone on 22 April. we bought Cyber security £5 per month. I phoned thousands of times but Nobody can tell me where i can download the cyber security software. you sent me the email and asked me to set up online account. but ...

JeyJey1 by Explorer
  • 350 Views
  • 2 replies
  • 0 Helpful

New router

Hi, I had an engineer come out to check my broadband as it was having issues, found there was nothing wrong although my speeds are drastically low. He suggests asking for a new router, how do I do this? 

Lydia44 by Visitor
  • 342 Views
  • 2 replies
  • 0 Helpful

Early Upgrade?

I'm 16 months into a EE 24 month broadband contract I also have 2 EE mobile contracts, Will I be able to upgrade my Broadband now  about 8 months early? Is there a fee?

bet9 by Investigator
  • 431 Views
  • 2 replies
  • 1 Helpful

Being charged twice

I recently switched from a legacy Fibre Plus account to a new Full Fibre 150 plan, but my previously plan hasn't been cancelled so I'm still paying two bills. I contacted EE on 04/05/2024 about this but missed the call back on Monday and don't really...

Broadband usage - units measured?

Looking at my Broadband data usage, I am presented with number such as 17690.53; however, the units are not given.So is this kB, kb or some other measure?

JC0 by Visitor
  • 350 Views
  • 1 replies
  • 1 Helpful

Xbox Game Pass

Hello, I’m having trouble getting game pass added. We have broadband and the game pass came as part of the package but we’ve never been able to activate it since November. Please can someone help. 

LRoche05 by Investigator
  • 441 Views
  • 5 replies
  • 0 Helpful

EE App Error

HelloI switched from BT to EE last week (full fibre gigabit broadband and EE TV). Everything seems to be working ok, apart from the EE app. On the home page it says "there's a problem getting your broadband speeds. Please try again later."Also when I...