Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have been using home internet for more than 1 year. No e-mail is sent to me about my membership or my invoices. When I contact them they are not helpful. They say I have to do it myself online. I write the code written on the modem, it does not acc...
Hi All. I have got a 24 month contract with EE for unlimited data for £36 a month and since taking on that contract I have now taken fibre broadband to my home, this I have seen can come with a cheaper unlimited data sim deal because I have got BB.Ca...
What is this for on my bill ? "Pay as you go calls £2.80"
Does anyone know how to determine when my contract ends using my account only? I do not wish to talk to anyone on the telephone. Thanks, Kevi
I've just switched from Sky to EE for my broadband and landline, I've received the router but no home phone, it shows on my order that I ordered broadband and home phone. As there is no home phone turned up I'm worried that come Wednesday when the In...
Hi, we have recently changed our broadband service from Fibre Plus to Fibre 67 Essentials and they sent us out a new router - Smart Hub Plus - We are currently using an E Smart router (White one) - Can we start using the new router even though our ...
Hello Everyone,I recently encountered a series of frustrating issues while attempting to switch my broadband service from BT (900 fiber) to EE. Here's a summary of my ordeal:Initial Order with EE: After signing up for EE, everything initially appear...
We have 2 broadbands on same addressOne's on my name and one's on my Dad's nameWe upgraded both of those broadbands to NEW EE broadbandsWe've now spent over 10 hours on calls with EE over the week and they're unable to make it right!Just show my SIMs...
How do I turn my WiFi off during the night and turn it back on in the morning ??
I recently renewed my contract and was sent the new super hub. First mistake was to allow the app to copy across connections to my old router as it changed the ID of the new router to the old one and that seemed to trigger a fault that EE stated was ...
