EE Smart Hub Flashing Green (We Cannot connect to Wifi)

[Rossc441]

Hi,

Our Smart Hub was working fine and all of a sudden the WiFi is gone, went to check the Smart Hub and it is continuously flashing green, I have tried both disconnecting the Hub for a while then turning it back on, I have also tried the factory reset in which it turned a solid green for a few seconds, but then went back to flashing green again. 

Is there anything else that may fix this issue so I cam get WIFI running smoothly again?

Thanks.

[Mustrum · Accepted solution]

@Rossc441  The Help pages provides ways to get your line test and for you to contact customer services.

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There is no BB signal.

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?