Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43865 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84695 Views
  • 11 replies
  • 12 Helpful

Resolved! Re: Had a call from 07973100194

I know this is a years old post, but I just had a call from this same number. I ignored it as I didn't know who it was, but they've left a voicemail to say they're just checking to make sure a fault I had with my broadband was resolved. Seems legit a...

dalfor10 by Explorer
  • 1548 Views
  • 1 replies
  • 1 Helpful

broadband

Hello,I have recently moved house and decided to move broadband supplier to yourselves. The rooter arrived last night and I followed the instructions for setting it up however we do not have 4g in the house so I think this may be causing difficulties...

Broadband down and no customer support

Internet been down (low speed 2mps) since 7pm, text bot kept me going with wasted info from 7:30 til 8 when it said... I'm now closed.Called the helpline again, eventually got through to someone at 8:50pm! They eventually git the Internet back up to ...

Dinomite by Explorer
  • 310 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: my payment card

No, I have broadband with you, but I got a message through to say the payment card had expired 

Sjr24 by Explorer
  • 348 Views
  • 3 replies
  • 2 Helpful

Broadband

I've not had broadband at home for over 24 hours. They were sending an engineer out tomorrow but I had to cancel, the number they gave me to call back (automated text) was for Plusnet! How do I now rearrange an engineer to come out, can anyone help. ...