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MarkGorick
Explorer

‎13-01-2025 10:39 PM

I have been sent incompatible equipment- Smart Hub Plus and Smart WiFi Pro when both should be Pro. Have called 4 times and spoken to 7 different agents now all of whom either lied to me or just put me through to someone else. I am paying for my equipment but I can’t use - this is ridiculous. EE must be the absolute worst for service.

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2 REPLIES 2
MarkGorick
Explorer

‎13-01-2025 10:35 PM

 

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XRaySpeX
EE Community Star
EE Community Star

‎13-01-2025 10:50 PM

@MarkGorick : All you can do is call CS & tell them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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