Broadband & Landline

Telephone line constant crackle (landline)

Hi I've reported this before but my landline hasn't improved. It's constantly crackling. So much you cannot have a conversation. Can it be fixed please? Regards Debbie

Broadband

I have 5 mobile lines with EE for long now and I want to add broadband but it tells me that I can’t add it to my account.

Since being with EE i have had no calls to my landline and realise today my numb

Sice being with EE no calls have been received to my landline .  I realise now that my number has not been transferred.  As I am uinder the hospital for more than one thing, it is of the utmost urgency that it is transferred from BT.  THe present num...

Google Nest WiFi pro

I can see many posts about this, but cannot workout what the solution is. In absolute layman’s term / idiots guide, what do I need to do to connect the Google Nest WiFi Pro to the older style (pre 2023) EE modem/router?EE sell them, so I’m assuming t...

Broadband access on EE account page

I have been with EE for years.  I'm sure in the past there was an option to chose whether you wanted to look at your mobile phone or broadband bill on the account page, but now all I get is my mobile.  I've just had my broadband upgraded,  EE have se...

Broadband dropout every hour or so for 10 seconds

Changing from Bt

I'm changing my broadband from bt to ee, I'm still within my 14 day cooling off period with bt, do I need to cancel my bt account or will ee do it?

Changing from BT Homehub

Hi,Just changed from BT full fibre to EE full fibre as the deal was better.I've been sent a new EE router but haven't plugged it in yet as my BT Homehub is still working even after the supplier change (acknowledging it's still really the same supplie...