Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43937 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84889 Views
  • 11 replies
  • 12 Helpful

New hub just flashing aqua?

Hello guys.broadband was activated today but I’m just getting a flashing aqua ? Only just managed to plug it in tonight, is it updating its firmware or is this normal?

Home Internet

I was supposed to be moving house but unfortunately it's not ready yet and my Internet connection has already been turned off while am still in the old property can I get reconnected until I leave? 

Tommyie by Visitor
  • 328 Views
  • 1 replies
  • 0 Helpful

Changeover bt to tnt

ever since bt changed to tnt sport channels have not run properly keeps stopping then reloads then restarts **bleep**

tvrtone by Investigator
  • 309 Views
  • 1 replies
  • 0 Helpful

Account closure complaint

Hi, I cancelled my EE broadband in March and was told my account would be closed and a final bill issued.It is now nearly September and I still haven't received this or the refund I am owed.I keep receiving bills and demands for payment (including a ...

Broadband was meant to go live today?

Hello all,have been waiting all day for the broadband to go live. Called EE to which they said they’re waiting for the engineer to sort the line. But was told they finish around 6pm?flashing yellow light on the hub, haven’t received any email or text...