Returning Kit

DanielTillson · ‎05-01-2026

Hi There, I have already returned all the kit I have received which is not in use. I only have one hub and its the one plugged in but not sure if you are sending another with the speed upgrade install that BT are currently in the process of doing? I believe there was for some unknown reason some duplicate kit sent to my old address AFTER I moved that was sent back as wasn't needed from the current occupier but everything sent to the new address is in use or has been returned already. Thanks.

XRaySpeX · ‎05-01-2026

Are you being asked to return kit you've already returned? If so, you would need to call CS to explain. It would be wise to have any proof-of-posting handy.

EE don't send out replacement routers for updates. The are auto d/loaded over BB overnight usually.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎05-01-2026

Are you being asked to return kit you've already returned? If so, you would need to call CS to explain. It would be wise to have any proof-of-posting handy.

EE don't send out replacement routers for updates. The are auto d/loaded over BB overnight usually.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP