Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45046 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87557 Views
  • 11 replies
  • 12 Helpful

Fibre Optic connection

EE sales team came around our block of flats to let us know there will be fibre optic connection to our building soon as now theres is only normal broadband available. Could you be able to let us know when the fibre optic connection to our building w...

Lynnninan by Investigator
  • 597 Views
  • 15 replies
  • 6 Helpful

The home app doesn’t work

  The Access control ‘says download the  app to manage access controls’i downloaded the app - stupid thing keeps saying I’m not connected to the WiFi no matter what I do even though I’m connected doesn’t recognise the QR codei just want to access con...

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MC281224 by Visitor
  • 283 Views
  • 2 replies
  • 0 Helpful

WIFI 7 Booster

Just had EE installed with WIFI 7, hoever no matter what i do even tried rebooting the sytem and leaving it on over night to see it would self resolve i am still getting flashing orange lights on the wifi 7 booster, is there anything else i can do or...

JohnRI by Explorer
  • 1550 Views
  • 6 replies
  • 0 Helpful

I need same help

Hy EE team I am a new customer, and the guy who registered me made a mistake in my name. everything is correct, just my name and my email address, not. I received my broadband WiFi to my address and on the wrong name. I tried to call back the number ...

Alice104 by Investigator
  • 298 Views
  • 1 replies
  • 0 Helpful

EE Tech help - "I'll pick it up downstairs"

Hi I posted here several questions but whether they ever had attention - who can say... as they seem to get moved all over the shop and replied to with links to generic help not answers... so I'll cut this down to one single question.Having been (mis...

HoltWilts by Investigator
  • 591 Views
  • 11 replies
  • 3 Helpful

Can't avoid double NAT with own router and DV

Hi All,I have looked through the EE forums but find myself in a bit of a corner so I'm hoping someone can help. Here is my setup:1) Digital Voice comes through my EE router, as far as I can work out this means I cannot remove the EE router.2) I have ...

Lying salesman

In September, I signed up for EE broadband after a cold calling salesman of yours convinced me that EE would give me a better signal than Sky and that I would be reimbursed for any early leaving fees. I have since found out that all of this is a lie....

Strange DNS like issue on EE 500mb Fibre Broadband

I was with BT for some time and up to April 2024 on 900mb fibre which had no issues. I've moved over to EE broadband and added x3 TV boxes, changed to 500mb speed and got the Wifi 6 router. Speed wise I always have 500mb - no issues.I have a Windows ...

SteveABS by Investigator
  • 1025 Views
  • 13 replies
  • 1 Helpful