Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am setting up my new smarthub router but getting stuck at checking the firmware stage - page goes blank. I assume that i can upgrade firmware by going straight to the router through a browser and using the admin password. What is the IP address?
I have 1.6gb with EE Smart Hub Pro and 2x Smart WiFi Pro.I’ve had this for a few months now and it’s been excellent overall. It felt if anything a bit frantic and unstable at times but everything worked. WiFi Speed tests would bounce about a bit befo...
Upgraded to full fibre broadband in March 2024 with assurance from EE that the service is guaranteed as hybrid hub would take over if main hub fails. Not had any internet service today and EE unable to resolve issues. They have arranged engineer visi...
Currently my Smart Hub Pro is sitting at the below App and Firmware versions, anybody's updated to anything newer?App version:2.34.2Firmware version:r2.64.3-R-1213091-PROD-1
When ordering my service I was given a guaranteed speed of 50mb/s, since start of service we have only been steadily getting around 20mb/s down and 3mb/s up. Every time we open a fault it is closed before the 30 days are up, openreach have been out t...
I had an interesting call with EE helpline.I want to order a new power supply for my open reach ONT.My dog panicked and managed to bend one of the pins whilst the adapter was plugged in. I was not there, didn't see it but we lost power to the ONT. I ...
A want to cancel ee broadband
Hi everyone. I’ve just came home after a few days away and turned my WiFi etc back on, I turn it all off by the mains when I’m away… I’ve noticed the WiFi’s hub is stuck on green meaning it’s “starting up” however doesn’t connect? I’ve tried turning ...
Did I imagine EE saying they would cover charges to switch to their broadband?Vodafone have just sent me a final bill of £270....I cant see anything now in my new contract emails from EE. Thanks in advance
In 2017 I was enjoying speeds of 35mb with BT.This dropped to 24mb in 2021 and I was told it was the best speed we could have which meant dolby atmos, dolby vision and UHD were all disabled making my thousands of pounds of AV kit surplus to requireme...
