Fibre Optic connection

[Lynnninan]

EE sales team came around our block of flats to let us know there will be fibre optic connection to our building soon as now theres is only normal broadband available. Could you be able to let us know when the fibre optic connection to our building will happen?

Building address - *****************

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[Matt_124]

You would have to place an order and at this point an engineer would attend in order to install your service.

[Northerner]

Hi @Lynnninan @Matt_124 

Depends on the age of the building. City fibre ran a cable into our building and then a connection to all the flats (above the door) daisy chain. From that into your flat. This was 2 years ago and BT won't offer any service until 2026. 

Thanks 

[XRaySpeX]

URGENT: You should remove your postal addy from this public site. You wanna be spammed?

In the meantime using random addys from that locality, no date is given yet for Full Fibre (FTTP) for your addys. You can only get standard ADSL BB:

SOADSL Products	Downstream Line Rate (Mbps)	Upstream Line Rate (Mbps)	Downstream Range(Mbps)	WBC SOADSL Availability
WBC SOADSL 2+	Up to 8.0	--	6.5 to 13.5	Available
SOADSL Max	Up to 5.5	--	5.0 to 8.0	Available
SOADSL Fixed Rate	Up to 2	--	--	Available

but FTTP is not available.

Other addys, taken from the range 1 - 42 can get:

Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate (Mbps)	Downstream Range (Mbps)	Availability Date	FTTP Install Process
WBC FTTP	Up to 1000	Up to 220	--	Available

[Matt_124]

I'll admit I did slightly skim the post so missed where the OP enquired more about when the connection would be run to the building.

I took it as asking when their connection would be getting proactively upgraded by Openreach, which can happen, but it is usually much easier and faster to just place an order to prompt this sooner.

Normally with EE, Door to Door agents only go out when the area is FTTP ready and customers can place an order, and as part of this it would schedule the installation.

As a side note for anyone reading this later: There are very few EE-owned Field Sales teams, I believe most have been run by Money Expert so it wouldn't be surprising if they decided to go off-grid to a non-FTTP area for a few sales.

[Lynnninan]

Cant place the order as fibre is not yet installed in the building.

[Lynnninan]

Our building is like 20 years old, all the other blocks around has fibre, it seems like they somehow has missed 2 blocks. 

[Lynnninan]

I been in touch with openreach for the past 2 years and it took so long to get all the signing offs from the housing association etc to get a survey done. My contact from open reach has confirmed that their build team are currently in talks to get fibre installed. The promotional guys came from EE/BT and confirmed that they have been specifically asked to come to our blocks to let us know about the upcoming fibre installations, but couldn't tell when. The maximum broadband speed we get at the moment is 6-8 mbps and our next door neighbour gets upto 1000 mpbs.

[Lynnninan]

The team came from EE/BT as they were wearing the company's jacket and ID card.

[Mustrum]

@Lynnninan  It sounds like you are already well ahead of anything that EE or anyone on here can tell you. And as I am sure you know, Openreach need Landlords permission and most also want detailed plans when dealing with Flats and HMO's.

All you can raelly do now is keep a regular check on the BTW DSL checker already linked as it will be the fist place to show when you can place an order. The ISP Order pages will follow shortly after.

This is not customer services, no one has access to account information, so no one can tell you when to place an order.