Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We have just been sent the new EE Smart Hub plus. We had ATC Sun Ray heaters which worked perfectly on the old BT hub. Now the Gateway will not connect to the new hub. Has anyone had a similar problem and can suggest a solution?
HiI'm just wondering if anyone can enable error correction on my line, every few seconds my line will have issues with upstream errors and this is causing online games not to work I have had open-reach engineers out before when I was with BT but as t...
Just bought the Full Fibre 150 plan and was wondering how long I would need to wait to access the EE WiFi hotspots?It's not letting me log into it with my EE account credentials so I'm not sure if I need to use a separate login for the hotspot or if ...
EE app installed. Router already setup and working. Phone connected to router wifi, no problem. I'm in the EE app, middle option Smart WiFi. I click router is already set up. I click enter details manually. I click I'm connected now (as I'm already ...
Just wondering if there is anywhere to view the firmware notes for the current firmware versions of the Smart Hub Pro? Curious to know what was changed/added or fixed. Thanks in advance
Hello all,Just checking whether I am doing something bizarre?I have ethernet to each point of the house, previously I had the ethernet into a unmanaged switch, and one of those ethernet connections would go to the previous BT wifi etenders.I have upg...
Hi. I was hoping to migrate from BT to EE today. However, despite suggesting that WiFi 7 (at 1.6gb) would be available on EE, no such package was on offer. Is this because I want to take my landline with me too? Any idea when this combination would b...
Why can I still not link my broadband account to the EE mobile app? This has been on-going since the beginning of the year and it is extremely frustrating. It has been raised several times and never been fixed.I am receiving texts to say login to you...
Just migrated from BT to EE.Original bt configuration was hub and 3 discs(black).Was sold SH40J Smart Hub Pro and SW40J Smart WiFi Pro.Specifically asked salesperson would this new set up cover the whole property.Was told YES.Now only have broadband ...
Hi there,Are the pings and latency low if connected by ethernet? I’m coming from Virgin and would like to compare before I actually make the jump.When i used to be on fttc years ago with BT was getting pings close to 5ms to bbc and google etc.Is it g...
