Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45756 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89086 Views
  • 11 replies
  • 12 Helpful

Wifi 6

SH2 was giving me 300mbps tops on my BT 500mbps. Looked into buying a router but the majority looked like massive upside down spiders , and expensive..solution, bought a EEwifi smart hub plus from a well known auction site for £50. Wow literally plug...

l1feways by Investigator
  • 384 Views
  • 1 replies
  • 0 Helpful

Broadband

I have moved from bt to ee broadband and got a message saying your first bill is ready log on here to view it but when I log on it wants my account number which I don’t have. 

EE Smart Hub Plus turning off and on

Hello there,I have recently renewed my broadband contract. I was with BT but I got offered new terms under EE now. Same service Fibre 900. I received new Hub from EE and basically was told to swap BT hub with New EE over which I did. Since i started ...

Resolved! Fair usage on FTTP

Hello is there a fair usage policy on the FTTP gigabit package? Or any throttling? I used to be with sky and used 2tb per month most months with sky glass and a bit family of gamers. thanks 

scallydeejay by Established Contributor
  • 586 Views
  • 6 replies
  • 0 Helpful

Port forwarding EE Smart Hub and Sky Q box

Hello.I recently changed my router from the BT Smart Hub 2  to the EE Smart Hub.I had my Sky Q box connected via an ethernet cable for better stability. I'm looking for the Internal port range and external port range to configure in Hub Manager. I've...

EE App Wifi Controls not working

Hi,New to EE just setting up my broadband all was working well. Downloaded the app which went through the start up process it requested my old Wifi details and password to migrate my devices, however since then it does not recognise my wifi. I keep g...

Managing Smart Hub Plus using EEapp

I have just  transferred from BT TO EE broadband. Which went smoothly. I was impressed that I could transfer all my existing devices to the new hub by copying the old BT hub name and password to the new Smart Hub. I set the hub up using the app on my...

Dave8081 by Explorer
  • 1780 Views
  • 2 replies
  • 0 Helpful