Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have recently bought a CD player which cannot find the EE Router when searching. The manual states "If your router is dual band (2.4GHz and 5GHz) check if the two networks have the same name... you may be able to rename one of the bands or turn off...
Forced to move from BT to EE and it's been very stressful. This morning I try to connect my laptop wirelessly to the router but it doesn't show up in the list to connect to!Searched online to no avail. Plugged old BT router in and all fine.Laptop jus...
Hello BT/EE,I am obliged to inform the technical department that your newly introduced BT routers DO NOT support VPN integration at all. I was completely disappointed when my broadband just kept failing to establish a CONNECTION! Tweaking the VPN opt...
Changed to EE from BT and I'm waiting for EE router to be sent out, this was nearly 2 weeks ago since the change and I've still not been contacted about receiving anything, what should I do?
I need help. I have tried to connect my full fibre broadband to my EE account, i fill in all the information and it says billing account number. ive tried putting my account number and bill referance, nothing works. it just says "invalid billing ...
Hi there, please how to update Smart Hub Plus firmware - SH31B?
Hi, I have just set up EE broadband since it seemed like the best offer. But since turning it on I can't make or receive any calls, I have turned on and off my phone, updated my phone, seen if WiFi calling is turned on in my phone settings. But nothi...
Yesterday we had cause to make a 999 call via the landline through digital voice. We've recently been moved from BT to EE. We have had no issues with the landline for any other calls. However when we attempted the 999 call it didn't work and there ap...
Hi,So have just had this product installed and its whip fast but some frustrating snags;1. The EE home app just doesn't work, trying setup router and asks me to take a pic of back of router but does nothing and the smart wifi extender doesn't setup e...
