Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46205 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89977 Views
  • 11 replies
  • 12 Helpful

Wifi

Moved from BT to fibre EE. WiFi is now terrible in the house on the Xbox. I have been informed by support that the Xbox is on a slow WiFi connection of 2.4mps. Has this happened with other people? For clarity my walls are brick but that was never an ...

App saying WiFi is unstable

Hello all,Have been with EE for a couple of days now after switching from BT. Speeds are excellent over WiFi, very happy with that. However on the app it says my WiFi is unstable and could drop out? Is this just an app issue/glitch as the internet se...

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Colesy7 by Visitor
  • 278 Views
  • 0 replies
  • 0 Helpful

Considering moving to EE

Hi. I'm currently an EE mobile user and considering moving my broadband from Sky to EE. I have FTTP but have had problems with sky. @JimM11 has been really helpful on the sky forum trying to help me sort the issues. I was hoping to use my ASUS RT-AC8...

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ArgyleGreen by Established Contributor
  • 1840 Views
  • 41 replies
  • 12 Helpful

BT to EE huge increase in landline charges

Just switched from BT to EE for Broadband and Landline (digital landline), shocked to receive such a large bill for first month when all my local calls were free with BT. £32.67 charge this month and no detail useage report available. Also.paying £3 ...

JEB03 by Investigator
  • 1596 Views
  • 6 replies
  • 3 Helpful

Return kit

I am being sent lots of emails requesting me to return kit by 10th May or I will be charged.  I returned the kit on 9th April and have the certificate of posting. The problem is I joined EE in January, but there was a problem so got moved to BT in Fe...

Damurrays by Investigator
  • 1529 Views
  • 5 replies
  • 0 Helpful

Digital phone attached to full fibre broadband

I have a digital landline phone attached to my Wi-Fi router with an extension in another room.  These work ok. I also have another stand alone digital landline phone upstairs with an adaptor (from EE when changing to full fibre). This phone seems to ...

Bphone7 by Investigator
  • 3378 Views
  • 8 replies
  • 3 Helpful

Broadband Deals

I have been trying to look at available deals for days but they always return an error. any advice please?

Tommo64 by Investigator
  • 307 Views
  • 0 replies
  • 0 Helpful