Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I recently placed an order to move from BT to EE - I specifically wanted to do this to access new router technology such as WiFi 6 and smart controls in the Smart Hub plus.I was advised at the point of order that I would get this equipment, but now t...
I feel like ee just don’t care about their customers I’ve been waiting 30 working days for my internet to be installed, I’ve had no calls, no text, no updates on when I will get my internet installed I could of chose sky or any other broadband but I ...
Is anyone having issues when connecting to their account for phone and broadband?
I can neither ring out or receive calls on my landline. Caller ID, which is part of my plan worked for about 2 days. Anyone else had the problem, and how was it solved?An EE presentative promised me some sort of adaptor, which never came. Are thse li...
This is disappointing. I’ve been with EE on a 1.2Mb ADSL line since 2017, so when FTTP became available this September, I immediately upgraded to a 150Mbps service, which was amazing…..…for 4 days. Then the cable stopped working.Openreach engineers o...
Hi everyone,I wanted to share my experience with switching to EE, which has been quite challenging. We made the switch primarily for the Wi-Fi 7 card in my PC, expecting to receive the Wi-Fi 7 Hub. Unfortunately, we were misled and ended up with the ...
I have joined this group in total desperation after failed attempts to speak to a human, Anyhow I had my fibre optic install done on 14/10/24 & (as the title states) as a result I now no longer have a working home phone, I was told when I signed up t...
I've been using EE for a while now and about 2 months ago my connection dropped, and I was left without any WiFi for 3 weeks. Since then I've managed to regain connection but it is very bad. I will get up to 2000 ping in games and be disconnected imm...
So, I definitely returned my equipment vi's royal mail. BUT I keep getting messages about returning them, does this mean I'm going to get lumped with a giant bill as they've been lost? Or I'd it just they keep sending them until the time scale has pa...
Hi, i currently live at home with parents. They have sky broadband in the house and the speed is awful. There are no better speeds in the area so i was wondering if there is a way to get a second separate line that goes to my room that i can then get...
