Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 45915 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89397 Views
  • 11 replies
  • 12 Helpful

Resolved! Smart Wifi booster

HI everyone, hope someone can help.  After reading EE online about a Smart Wifi booster to help in black spots, I purchased, (not through EE) but is an EE product, new sealed Smart Wifi to pair with my EE Smart Hub Plus.  I thought this would be stra...

Sibsen by Explorer
  • 16460 Views
  • 4 replies
  • 4 Helpful

Remove WiFi box from the wall

 Hi,does anyone have any advice to remove the WiFi box from the wall? We are redecorating so need to strip the wallpaper behind it but can’t seem to find a way to get it off the wall? thanks!

IMG_1606.jpeg
Kb2024 by Visitor
  • 2111 Views
  • 2 replies
  • 1 Helpful

Flashing green light

Hi,I’ve had my broadband now for about 10 months with not much in issues (now and again the hub may flash yellow) but for the pasted 3 days my internet hub will just start flashing green (about 3-4 times a day) for no reason, I turn it off for a minu...

Return your kit

Hi guys just a quick one I returned my modem back to EE on the 30/03/2024, I keep on getting emails from EE that you have not received the package the tracking number is QX*********could you please check your details please as don’t want to be charge...

Buckley3 by Visitor
  • 458 Views
  • 1 replies
  • 1 Helpful

Parental Controls

Hi,Anyone else unhappy that broadband parental controls are not available for "legacy accounts"? I upgraded my broadband only in November thinking I would have access to the parental controls that are heavily advertised. But no. I don't have access t...

Almamay5 by Established Contributor
  • 486 Views
  • 6 replies
  • 2 Helpful

Unable to link broadband

Hello,I just purchased a new package and got sent a link to create an EE ID under my package. I did this but then it wouldn't let me login to the account. I tried resetting the password and it said account didn't exist. I then went to create a new ac...

maarv by Visitor
  • 1384 Views
  • 13 replies
  • 0 Helpful

New ee wifi and now my pc is unusable

we just got ee wifi after being on bt for a few years and i had no prior issues, i had my tp link power line adapters connected to my router and my pc to give me internet and ever since we started with ee i haven’t been able to get wifi almost at all...

TiaWbs by Investigator
  • 2115 Views
  • 17 replies
  • 0 Helpful