Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So there it two issues I have one being my wifi is not working even though my wifi box is blue and second of it I can't see my bill for this month or any month. As everytime I go to look it only show my phone not my wifi and it won't link my wifi to ...
Hi,I’m looking to switch to EE broadband but they can’t get an engineer out until November 12th. My contract with virgin media ends on the 6th November. If I go ahead with the switch, will virgin keep my broadband active until (past my contract) unti...
Hi there, apologies in advance for the long post. I was a BT Fibre customer who switched to EE Full Fibre around 7 months ago. Since then I have had issues with my broadband which I cannot get to the bottom with EE advisors due to it showing fine on ...
My partner has sky Internet and would like ee as he has seen how mine works well but no fiber in his area and says when I look up his address that non is coming to his area. He has been told he can use an ee box with a sim card can someone clarify pl...
EE are saying they can't do a re number on my landline as it's a different exchange. Just moved over from BT. Had my number for over 20 years. New number not working anyway. Waiting for cancellation to go through before any next step. Exchange is in ...
So I resetted my ee WiFi broadband hub because when I returned form a two day holiday and when I tried connecting on my ipad or phone it would say password incorrect or would stop at obtaining ip address so I reset the hub and connected it started wo...
I have a new hub but it's showing firmware v0.43.01.15019-BT? Should this not be an ee firmware? I cannot get Wi-Fi controls to work
Hi, I have been trying to upgrade my broadband from FTTC to FTTP. I have placed several orders with EE, have talked for hours and have had 2 orders cancelled by your systems. I've taken time off work to wait for Open Reach engineers who never came. ...
I have recently called the support team and asked to change my broadband plans from the fullFibre150 to the fullFibre 500 since i got a email about my contract ending. i still have a BT router do i need a EE one? and since i called up my wifi speed d...
Posted many times about the issues with our BB, TV, and SIMs since transfer from BT, the subject of a complaint to BT/EE CEOs.Got a call tonight, in the middle of the meal. This is pretty much verbatim:”Ringing about the WiFi Controls not working. Is...
