Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89052 Views
  • 11 replies
  • 12 Helpful

Wifi

Been experiencing  issues  with WiFi it keep connecting and then disconnected  me I have tried all basic fixes  restarting  WiFi and all that have been tried 

Brandon50 by Investigator
  • 348 Views
  • 4 replies
  • 0 Helpful

Resolved! Broadband - recent house fire

We have been a victim of a house fire, where we are no longer able to reside at the property for up to a 6 month period.What are our options in terms of not getting charged for a broadband service that we will not be using?Anyone with  advice please?...

HTMac81 by Explorer
  • 436 Views
  • 3 replies
  • 0 Helpful

WiFi 6 and EE disk extenders

 Hi I have received my new hub 6 it's in and working my question is I can't get the white EE WiFi disks to work though. Also the EE set up app doesn't seem to work with the new hub 6

kcurrie65 by Skilled Contributor
  • 533 Views
  • 4 replies
  • 0 Helpful

Still awaiting for the new kit dispatched…

I took my order the day before yesterday, and it shows that everything should be done like activation and delivered yesterday. Yet now it just told me the new kit dispatched was delayed and I still need to wait for no one knows

YangGu by Visitor
  • 463 Views
  • 2 replies
  • 0 Helpful

EE Billing me £138.99

I I don't know why you are trying to build me 138.99 I returned your hub I want to speak to  a manager you're a disgrace.. Keep your broadband 

Cecil69 by Investigator
  • 408 Views
  • 5 replies
  • 0 Helpful

Tracking

Hi  i hoping for a bit of help please I’ve ordered broadband today and I’m wondering how long it takes for me to be able to track it  thanks everyone                          

Resolved! Unable to opt in to EE WIFI

I'm unable to log into the public EE WIFI hotspots. I think it's because I might have opted out at some point in the past to disable the public hotspot on my router. I've tried to opt in using the link below but it just says:Sorry, we weren’t able to...

Resolved! EE APP CRASHES EE BROADBAND

Every time I go into Wi-Fi controls on the EE app, it makes my fibre broadband crash and reboot if I don’t use the app, the broadband stays on, using iPhone 15 pro max running iOS 17.4

Unlimited data SIMs with EE Broadband

I'm thinking of moving to EE Broadband, and a factor in my considerations is "Choose EE Broadband and get unlimited data £10 SIMs, plus save on mobile phones."  When I investigate further, it says "Buy or upgrade to a new mobile or SIM. Choose from E...

elkay62 by Contributor
  • 4707 Views
  • 3 replies
  • 0 Helpful