Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 400 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46678 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90989 Views
  • 11 replies
  • 12 Helpful

Re: Landline not receiving calls from EE network.

I converted to EE on 20 May 2024 and since then my landline phone will not take incoming calls. Yes it is a EE BT issue. I am of the opinion that they have not done enough research on old handsets being about to take incoming calls. I am 80 and my fr...

Which TP link is best for Full direct fiber

I need to get a range extender and EE told me that TP links is the best as their boosters were described as steping stones where TP links was described as a modem and i want to know which is best to get that will act like a modem?

vasyear by Visitor
  • 687 Views
  • 2 replies
  • 1 Helpful

EE costs

Can anyone BT/EE customers or other non BT/EE customers (excluding BT/EE employees/agents etc) please help? Please let me know if is what I'm paying is a reasonable rate ?Fibre 50 full works £73.99 per monthTV package : Entertainment £19.42 per month...

100bars by Explorer
  • 862 Views
  • 10 replies
  • 2 Helpful

Netflix included in new TV package?

Hi, I’ve just swapped broadband and TV provider to EE/BT.  I was told that I’d get Netflix included in my TV package but when I try to sign in or set up a Netflix account, it takes me to the subscription site where I’d have to pay for access.What am ...

VSL1 by Visitor
  • 756 Views
  • 1 replies
  • 0 Helpful