Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45919 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89407 Views
  • 11 replies
  • 12 Helpful

Re: Refund upfront

I have been with EE broadband for 9 years found out when I movers into my new house neighbour has been using  my broadband using the service without my knowledge since April 2023 / April 2024 only found out as lone test was carried out hard to prove ...

Moving in?

 Got a letter saying someone is moving in and if this isn’t the case to let them know by the 4th of April just got the letter today had no emails or anything in my EE home just wondering if this is probably a scam 

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Jaystew by Explorer
  • 371 Views
  • 3 replies
  • 0 Helpful

EE FTTP IPv6 - With Third Party Router

HelloI have a FortiGate firewall supplied by my employer for home working, in December 2023 I had FTTP installed new and signed up to the 900Mbps package from EE as  don't have faster than 1Gb ports on the firewall. I set up PPPOE using the bthomehub...

CCLNOID by Visitor
  • 1467 Views
  • 3 replies
  • 0 Helpful

No caller id on homephone extension

Hi, since going onto the new digital home phone (which goes into the back of the router) my extension upstairs doesn't show any caller id which isn't very good as we get lots of scam calls. The phone downstairs which is plugged into the back of the r...

csyrad by Established Contributor
  • 2443 Views
  • 22 replies
  • 2 Helpful

Kids internet

Can anyone give me any information about how I can turn off the broadband in the childrens rooms please  

Joy1984 by Visitor
  • 331 Views
  • 1 replies
  • 0 Helpful

EE 1.6GBPS WIFI CONTROLS

Hi all, I have the 1.6gbs package and i havent been able to access wifi controls (or wifi enhancer) for a while now. i find this quite strange considering im paying 69.99 a month for features we cannot use? I have cleared my app cache/data and reinst...