Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44210 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85586 Views
  • 11 replies
  • 12 Helpful

Cannot connect to mail servers via EE Broadband

For some reason, I cannot connect to any mail servers through Outlook 2019 through my EE Broadband. It keeps saying it cannot connect. I've disable my VPN and Fireweall but this has made no difference so it appears to be the access via EE Broadband. ...

Router flashing

My router keeps flashing yellow for a few minutes, then goes solid aqua, then back to flashing yellow. does anyone know why this is happening and how do I fix it? 

Ben335 by Visitor
  • 357 Views
  • 2 replies
  • 0 Helpful

Resolved! Fibre Broadband

hi, I just ordered fibre broadband. Will EE install this for me?It says 'free set up' but I'm confused weather that includes installation?

Just Joined EE Broadband: Speeds Not as Advertised

I have recently joined EE Broadband after leaving previous supplier after a dismal speed received after moving home. I live in a rural area that does not yet offer FTTP however joined EE following a far greater offer on a minimum download speed guara...

Tdade by Investigator
  • 817 Views
  • 12 replies
  • 3 Helpful

VoIP

When will EE switch to VoIP and switch off my analogue landline?  Will my existing cordless phone work with VoIP?

JL49 by Visitor
  • 1821 Views
  • 3 replies
  • 4 Helpful