Wi-Fi

[Jennifer71]

Ok, I have been troubleshooting all day and have no clue where I’m going wrong.

we switched from BT a couple days ago to best the eventual switch. With the promise of WiFi 7 I was excited to move over.

It’s been a nightmare…

A guide came over and setup the hub and 2 of the smart hub pro booster things, have had constant dropouts, especially tv’s and laptops and even with 2 boosters on the second floor and another on the top floor, when plugging in via Ethernet to my PC to the booster on the third floor, I’m seeing 10-40Mbps.

Previously when doing the same thing on BT’s equipment I was seeing 100+ consistently.

whats weirder is the upload speed is 10-20Mbps above the download speed.

Seems everything is fixed in the 2.5Ghz channel. Have tried turning off 2.5 and resetting and the WiFi just doesn’t show up and my speeds, wired in, on my PC are still sub 20Mbps.

honestly I’m at my wits end knowing full well we’re paying more for this equipment. 

anyone have any idea what’s going on?

[JimM11]

@Jennifer71 You need to call EE CS and report your findings as a fault.

[Ngidman]

Honestly not much consolation but you’re not alone. Also swapped from BT three weeks ago  and it has been a similar nightmare. At the stage now of walking away as the service is very clearly not up to what was promised and if it were possible I’d take legal action for breach of contract and fraudulent misselling. Three engineers out, latest yesterday and woke up again to no broadband. It’s literally criminal what these people are getting away with. Sorry I can’t offer any practical help other than to say it seems after looking into further this problem has been going on for at least a year and still hasn’t been resolved. Shame on you EE.

[Ngidman]

And have them send an engineer out who is unable to resolve the issue? I’m sorry but it’s quite clearly a bigger problem than that.

[JimM11]

@Ngidman Clearly you have not managed to get whatever fault you have fixed so you are in the hands of EE to get it corrected. As you do not say what your issue is kind of hard to work it out.

[Ngidman]

And how do you think you are able to help me Jim? My contract is with EE why should I need to relate to you the exact nature of the appalling service I have received from EE

[JimM11]

@Ngidman You don't, and you just carry on let EE sort out what ever is wrong.

[Ngidman]

The three engineers who have been out to me have varied in usefulness from next to useless to absolutely useless, the many many people who are experiencing these issues don not need to be advised to contact EE, clearly the issue is much deeper than that but meanwhile they continue to misspell to people like me swapping from BT contracts. Why should I or anyone else need advanced knowledge of Wi-Fi, routers and so on to be able to setup services we have paid for? I’m guessing you are somehow connected with EE or why bother defending the indefensible? Enjoy your weekend Jim 👍🏼

[JimM11]

@Ngidman You are incorrect, i am just a user like yourself, with over 40 years of networking experience. And you are correct you do not need any knowledge of what you have bought. 

[Ewan15]

@Jennifer71 

Hi Jennifer it is a bit of a faff but try this.

1) Bring your two WIFI Extenders to the Router and Connect them to the router using Ethernet cables.

2) Switch them on and wait until the Solid turquoise light comes on.

3) Remove the ethernet cables and wait for the turquoise light to turn solid blue.

4) power everything down and unplug the router from the mains.

5) Relocate your WIFI extenders back to where they were, but do not switch them on.

6) Power up the router and wait for the solid turquoise light.

7) Power up each of the WIFI Extenders and wait for the solid Turquoise light.

Use your mobile to test the connection speed near each WiFi Extender, which should be close to your package speed.

Hope this helps