Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've changed my email address and have been told the only way to update my account is to create a new account with my new email. Then I simply link my broadband. Well, every time I try to link my broadband, the system errors. Any help?
So my new Smarthub Pro arrived today and my install date is Monday 14th October. Where my ONT will be installed is approx 8 metres from where i need my router placed.The question i have is as follows. Will i be able to run my own Cat 6e cable from ...
I have changed the name of my wireless network on the BT Hub, but when I try to link the EE App, it cannot see the new wifi network name. How can I fix that please?
This is my last ditch attempt to give EE the chance to sort out getting an openreach engineer to my house to install full fibre broadband before I go to a different provider. I agreed to switch to EE after a sales person knocked on my door who assure...
Well after almost 12 months leaving EE for FF broadband. I see my account is still broken and glitched out. I left EE because of the EE app and SH+ stability issues. Adding my post code without signing in shows what’s available. Sign in and I get som...
How do I find my account number when I don’t receive a bill? TIA. EE Gas got to be the worst company ever to correspond with
I never used EE broadband service in my shop, but every month money is being taken out of my account even after l asked to cancel. Since the modem arrived, it has never worked and 3 times someone went here to solve the problem and was unable to do...
I have looked apone looked for my account number and found it nowhere even tried phoning them no joy at all every email from them have no account number on them at all this is just ridiculous.........I need my acc number
Hi we are a business and since starting with EE we have not been receiving invoices. payments are being taken but no invoices to pit against them.I have tried to call and sort this out but was told all the systems are down.can anyone help me to get t...
My Samsung tv won’t connect to my ee wifi
