Is there a way you can reboot my rooter remotely?

davidharwood55
Visitor

I have had to reset my router evey couple of days recently.   I assume it has a problem on the 2g  at the moment as my ring camera had gone off again.   I am on holiday and it would be helpful to get it working again. 

 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@davidharwood55  that’s not possible. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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9 REPLIES 9
Chris_B
EE Community Star
EE Community Star

@davidharwood55  that’s not possible. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Georgeoustar
Visitor

I just managed to reset my router using the EE app

@Georgeoustar  at the time when this was answered it wasn’t possible it now is. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

How?

Katie_B
EE Community Support Team

Hi @Ludoz1

Do you have access to the EE app?

Katie

Yes

 

Katie_B
EE Community Support Team

Hi @Ludoz1

Are you able to view Hub Manager?

Hub Manager is where you will find your hub settings and where you can restart your hub, change your WiFi password and test your connection.

Katie

I know this and I have done the reset before but you have to be in the reach of your WiFi. If you are not close to that I was wondering if it is possible to reset it over www.

 

Chris_B
EE Community Star
EE Community Star

@Ludoz1  What router do you have ?  Can you post a picture of it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.