Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have the smart hub SH32B and would like to buy a WiFi extender to create mesh WiFi. Which EE smart extender model do I need? I have the SW10A and believe it is not compatible
Since transferring from BT to EE on full fibre boadband I have been unable to connect to public EE wifi connections.It asks for details & then says not recognised.Anyone tell me what is going on?
Connected my unit and linked ok but getting flashing red bars for 4g indicates. What does this mean and how is it fixed?
I have EE through a router in the top of the house next to my work computer, pointed in the direction to get the best signal as we live in an old house in the middle of nowhere with trees etc blocking signals so i am loathe to move this router as its...
Has anyone got more than one successfully working on the network? I have 2 boosters but never got them both working at the same time, both tested and work, but one will only be usable at a time. One shows ‘online’ but no signal. This worked prior to ...
Hello thereHope you are well. I have an issue and I am not getting a proper response from anywhere hence trying my luck in here to get some updates. I really hope you can help.I was a customer of BT. My contract finished with BT on 5th Dec 2024. When...
HI,Just moved over to WiFi 7 on EE and i am having trouble with extenders, i have 1 plugged into port 1 with no issues. i have another in port 2 and nothing works, i have tried ports 3 and 4 same results.i have also tried to connect the smart hybrid ...
I have a Heatmiser Neohub and the manufacturer has said to allow the Neohub unrestricted access to the internet I may need to add it to a white list in the firewall. They said to add the Neo hub Mac address to the list. Is this possible on the Smart ...
Hi I have just started home phone, with phones plugged directly into the phone-router socket. (Know bug with print adaptor, menu systems dont work, ie.. press 2 for sales, press 3 for repair etc So cant use wireless phone adaptor ). There are three ...
I made a complaint about incorrect information I received on the phone from. Customer service advisor about the cost of terminating my contract which I took out with EE when my BT contract expired.For some reason I was expecting same service but is r...
