Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all.Transfering from BT to EE on broadband with Digital Voice.Just found out that I have a new number, WHY?I want to keep old number, too much hassle informing everyone.
Hi all, have an essential fibre 36 broadband connection with EE using the old style adsl line. I don't have a phone connection.I want to use the netgear orbi rbr50 and two rbs50 satellites with the ee smart hub sh31b so I get wifi signal throughout t...
everything is set up but still saying this in app any ideas?
My app is playing up how do I pay for my broadband
Just wondering if EE has any issues right now? My internet has been down since 1030pm last night. The light on my Hub is a solid green. I’ve tried multiple times resetting it with no luck. Sometimes it would come back on for about 5/10mins and go aga...
I’ve recently unplugged all my WiFi devices and completely stopped using the services due to on going problems since day 1. Every single day it kept switching off then 5 mins later it started back on. Even if you were online it would still do it and ...
I cannot seem to connect to ee WiFi when I am out and about round town shopping or something why is this
Hi all, first post here so if I've missed any details please let me know so I can add them.We recently moved from BT to EE, and have had lots of issues. It started with our neighbours being connected on our line instead of us, which took a few days t...
Just moved from bt broadband and most of the time my wifi is ok but every now and then I’m getting a message saying I’m offline. It’s a bit of a nuisance when filling out forms etc but it’s something I’ve never had before with BT. I’ve tried restart,...
