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Mamaging Broadband settinga on EE App is impossible

Andrei
Investigator
Investigator

I can't no longer hold my frustration with what EE has done to the UI which is responsible for managing broadband settings. On mobile device this is impossible to use. Even when everything is working. There is 101 different tabs and they always loading and reloading when making a single click. Usability of this interface is 0. My BT was not perfect, but my my it was miles better than this. The problem with it that app is designed by coders for whom everything loads at instant in test environment, tgey would never see a problem. In reality it takes up to a minute to load and reload all the tabs and menus on every step. Let alone to get to the broadband settings requires like 2 minutes of fighting through the app. Can we please ask to completely redo this. I seriously considering leaving. Or let us use BT app again.

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

What settings are you trying to set? Can't you do some of them thro' the routers GUI?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP