Broadband super slow 10mbps max

[Fazestealth]

How do EE get away with this dreadful service? EE currently charge me £60 a month for terrible broadband that rarely gets above 12mbps.  Currently it’s. 8mbps.  I have a landline that doesn’t work which is costing money.  I have complained because my wife was clearly missold full fibre on a phone call that was not disclosed to the toothless ombudsman.  Cancellation notice given well within the 14 days yet we still have a 24 month contact with these EE leaches for £60 a month.  Unbelievable rude and illegally behaving EE customer service.  What’s my next move?  

[XRaySpeX]

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

[Fazestealth]

Full works fibre 36 which costs me £59.36 per month.  This was missold on a phone call and cancelled within 14 days but  Nicki refuses to disclose the phone conversation because it would highlight this misleading and miss selling.  Another 14 months of this pitiful service

[XRaySpeX]

If you cancelled within 14 days, how come you've still got it? Doesn't matter what was said in any phone call. Your statutory rights of cancellation don't require you to give any reason or justification.

Doesn't sound like Full Fibre!

[Fazestealth]

Tell me about it’s so stressful to deal with. Nicci stitched us up.  Ee can’t be contacted.  Cancellation was by phone to which nicci says doesn’t count

[Mod edit: Edited to remove employee's surname]

[XRaySpeX]

LOL! EE only take cancellations by phone.

[Matt_124]

By phone to EE customer services? That's the only way to do a cancellation so it's strange they wouldn't have honoured it as all calls are recorded. Did you try escalate the complaint?

[Fazestealth]

Can’t get anywhere with EE **bleep** THE LOT OF THEM 

[Fazestealth]

Escalated all the way to that Nicci *****.  You the end on Trustpilot placating everyone verifying the poor service. EE will be at the centre of a massive scandal misleading, overcharging no customer service 

[Mod edit: Edited to remove employee's surname]

[Christopher_G]

Hi @Fazestealth 

I understand that you're frustrated with your situation. If you have a complaint open with our Executive Office, it's best to discuss it with them directly. They will be managing it and will be able to let you know the best way forward.

Chris