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Broadband super slow 10mbps max

Fazestealth
Investigator
Investigator

‎08-12-2024 07:18 PM

How do EE get away with this dreadful service? EE currently charge me £60 a month for terrible broadband that rarely gets above 12mbps.  Currently it’s. 8mbps.  I have a landline that doesn’t work which is costing money.  I have complained because my wife was clearly missold full fibre on a phone call that was not disclosed to the toothless ombudsman.  Cancellation notice given well within the 14 days yet we still have a 24 month contact with these EE leaches for £60 a month.  Unbelievable rude and illegally behaving EE customer service.  What’s my next move?  

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10 REPLIES 10
Fazestealth
Investigator
Investigator
In response to Christopher_G

‎18-12-2024 09:44 PM - last edited on ‎19-12-2024 09:44 AM by EE Community Moderator

Trouble is the customer service complaint team dont give a toss.  How is it right a contract is entered for fibre 36 and some confusing phone calls, broken promises, cancellations, complaints still end up paying £60 a month for this.  Is anyone else paying £60 a month for fibre 36?  

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