Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Broadband router is flashing orange and no internet. What is wrong with this ?
I bought the 1.6gbps busiest home product, but I'm confused how they're able to deliver the advertised speed when BT wholesale says up to 1000mbps. Is this a normal occurrence?
BT Broadband and landline has changed over to EE do I need to set up a new direct debit? or is it done automatically
My smarthub was supposed to be activated yesterday, but just flashing orange. All plugged in and powered on correctly. In the EE app, when I try ‘update thesmarthub’, I’ve had that running for a whole day (supposed to be 20mins) and nothing happens. ...
Hi, new poster here recenty moved from BT to EE in order to have the option of a guest wifi.I've come across two problems, one minor, one causing me issues.1. Devices connected to guest wifi do not appear on the app, you can select "SEE ALL DEVICES",...
We've just been "upgraded" from the BT hub to the EE Smart Hub. I'm looking to rename my devices so I know what's what and understand that this can *only* be done in the app <rolls eyes>.However, some devices listed on the "Hub Manager" webpage don't...
I was persuaded by an EE sales person that I could get a better speed and price if I changed my BT halo broadband and digital phone service to EE. This doesn’t seem to be the case, the EE service is more expensive and broadband speeds are worse. I as...
Engineer has just left (typical) after installing the EE smart hybrid connect box to my BT broadband.. it was working fine and now the red light is constantly flashing - have 2 4g bars aqua blue.Have turned everything off, unplugged, checked wires an...
I know many of us have this problem with the voted best broad band company for 11 years……Tonight again I spoke to a very experienced and helpful lady that assured me it was all in hand i would have access to my broadband billing on the app. Problem ...
Hi my name is Carolyn and I have broadband with you and I am moving house. what do I have to do [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
