Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44211 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85590 Views
  • 11 replies
  • 12 Helpful

Internet Problems - Can't wait to leave

Ever since having EE broadband we've had nothing but problems. We've NEVER had the "guaranteed speeds" and it has only gotten worse over the years. Complained numerous times and they "can't find the issue". What sort of company does this because i th...

EE Router

Hi,Hoping someone can offer advice.  I would like to find out how old my EE Router is.     It looks like a EE Smart Hub (just looking at images online).I have looked at my EE Account and I cannot find anywhere that tells you exactly what router you w...

Gill591 by Investigator
  • 733 Views
  • 7 replies
  • 0 Helpful

BILL

I have been an EE broadband subscriber for 2 years, for 6 months I have a TV phone and an EE card, until now I have no billing account or anything, if I miss a payment, that means I don't have money in the account and then I want to pay, I can't beca...

New hub just flashing aqua?

Hello guys.broadband was activated today but I’m just getting a flashing aqua ? Only just managed to plug it in tonight, is it updating its firmware or is this normal?

Home Internet

I was supposed to be moving house but unfortunately it's not ready yet and my Internet connection has already been turned off while am still in the old property can I get reconnected until I leave? 

Tommyie by Visitor
  • 332 Views
  • 1 replies
  • 0 Helpful

Changeover bt to tnt

ever since bt changed to tnt sport channels have not run properly keeps stopping then reloads then restarts **bleep**

tvrtone by Investigator
  • 314 Views
  • 1 replies
  • 0 Helpful