Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44431 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86122 Views
  • 11 replies
  • 12 Helpful

Resolved! Free full fibre installation?

Hi all,Does anyone know, if I sign to a EE fast fibre broadband package, will BT/EE install the required fibre from the cabinet on the roadside outside my house, up to my house?  And if they do would it be free?  I have fibre to the cabinet outside m...

SteveoD1 by Visitor
  • 889 Views
  • 7 replies
  • 0 Helpful

Migrate Plusnet ADSL and BT landline to EE

Hi, asking on behalf of my aunt as I seem to be the family IT person! - she has Plusnet ADSL and BT phoneline and looking to simplify and I'll suggest she goes to EE. Where she lives FTTC and digital voice is only option on EE checker . Am I right in...

insert_name by Established Contributor
  • 525 Views
  • 3 replies
  • 1 Helpful

Mis-sold service

Absolutely awful service.  I was persuaded to move over from Sky after 20 years with a package including Broadband and TV. Since moving on 4 October it has been one issue after another. The TV package did not include what was agreed - mis-sold. The B...

Phone line installation

I am considering moving from Virgin Fibre Broadband to EE Fibre Broadband when current contract finishes.However, we have no BT phone line inside our property, it’s connected from a telegraph pole in the  street to our gable end but goes no further.W...

Resolved! My brodband

Read moreHello how cancel my brodband contract?? And what cost??Hello how cancel my brodband contract?? And what cost??