Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I'm wanting to change some of the network device names on the hub. Could do this on my previous BT SH easily, but apparently on the EE Hub it can only be done via WiFi Controls in the app.But WiFi Controls doesnt work - just get "We can't load t...
I have BT Full Fibre 900 but do not get what I believe should be minimum speeds (only about 600 mbps via WiFi) - is it possible to get your the EE WiFi 7 router to see if this speeds things up?
Got sold to move from BT fibre to EE, so far worst decision ever. We were told we would see no difference in service at all however it's like night and day. Massive Latency Variation and Packet Burst/Loss when gaming to the point where it's not worth...
I have recently transitioned from BT to EE broadband including a digital landline using a BT phone adapter and the original handset(s) (Panasonic). I have the EE hub and internet access is fine. The hub manager shows the adapter is registered and “in...
I got text from ee saying my broadband bill is ready log on to view and pay can't find it how do I locate it
I have recently been told that BT is changing to EE and have been sent the new router and apple TV box. I didn't want apple TV and told the person on the phone, i have also been sent the WiFi booster which i didn't want. This new service seems to be ...
Hi, switching from BT, officially as 23:59 tonight yet haven't had the new equipment or even a dispatch note and can't see where to check status if order in the website.I work from home so will ee work in my BT equipment or am I losing broadband tomo...
Do I need a phone line for broadband
I had hoped that my new Smart Hub PRO router would have had VLAN capabilities to help me on my journey to better control the isolation of IOT devices, guest WiFi and other 'levels' of access to network resources I have. However, it appears there is ...
I currently have no broadband as it is not available in my road due to rural area, I do however have a BT landline.A new fibre line has been installed recently and is coming online shortly and am looking to get broadband. I am one who likes to limit ...
