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OPENREACH

SJC2906
Investigator
Investigator

‎17-08-2026 07:39 PM

I placed an order for Full Fibre Broadband on 29 May 2026. An OPENREACH technician installed the Full Fibre Kit in my house but there was no connection from the nearest pole. I have received two emails from OPENREACH informing me that their planning was completed and I would be connected by 17 August 2026. This hasn't happened. Any suggestions on next steps would be appreciated. 

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎17-08-2026 07:43 PM

Welcome to EE's Home Broadband Forum.

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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SJC2906
Investigator
Investigator
In response to XRaySpeX

‎17-08-2026 07:49 PM

The address checker says Full Fibre is available. Before my order I was regularly getting emails from OPENREACH and EE telling me Full Fibre was available.
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XRaySpeX
EE Community Star
EE Community Star
In response to SJC2906

‎17-08-2026 07:53 PM

I need to see more than that for the difficulty or ease of the installation.  Just post the page you see.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero
In response to SJC2906

‎17-08-2026 08:48 PM

@SJC2906 As @XRaySpeX has requested and in addition, up the pole is there anyone else connected on the FF Full Fibre and working presently that you are aware off, the pole can all be done ready to go, but the fibre back to the connection is just not complete, 10 weeks later no connection apart from your home is done, the OR is just not completed yet and that can be anywhere along the chain.... OR have been known to jump the gun and the End customer get's left out in limbo land. Take it that your copper connection is still good, up and connected? 

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