EE Tech help - "I'll pick it up downstairs"

[HoltWilts]

Hi 

I posted here several questions but whether they ever had attention - who can say... as they seem to get moved all over the shop and replied to with links to generic help not answers... so I'll cut this down to one single question.

Having been (miss-) sold DV, I'm now confronted with the challenge of how to replicate traditional phone use in a house with 19th century walls.

IS THERE ANY WAY TO USE OLD TELEPHONE WIRING SO THAT YOU CAN PICK UP AN INCOMING CALL IN MORE THAN ONE PART OF THE BUILDING AT ONCE - LIKE WE ALL USED TO DO FOR OVER A CENTURY?

If this seem stupid, or regressive, think about making phones work as they should and did ...for people with limited movement etc...

If it requires specialist engineering support, please advise. I'm willing to pay for what used to be free.

[JimM11]

@HoltWilts And you left the reply and request on the other post 7/11/2024 not answered, so do you now expect a response, best advice would be have a local electrical or telecoms company take a look see what you require, put the cable between the two points, and if you wish to do this yourself, will link a BT posting for you to take a look at. 

Solved: Duplexing analogue phones on digital voice service - Page 2 - BT Community

[Northerner]

Hi @HoltWilts 

Have you registered as a vulnerable customer. EE have specific policies in place to offer additional help and support to vulnerable customers.

https://ee.co.uk/help/here-for-you/account-support-vulnerable-customers

https://ee.co.uk/help/here-for-you/vulnerability-policy

As for your problem, you have the EE digital voice service like this one?

https://ee.co.uk/broadband/digital-home-phone

I note the comment about walls and I assume you are having connection difficulties as a result, is that correct. What set up did you have before. 

Thanks 

[JimM11]

@Northerner Have spent the last 3 weeks trying to sort out an issue and without the help of @Christopher_G who has went way beyond and above the call of duty, the vulnerability just leaves a lot to be desired at present!

[XRaySpeX]

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@HoltWilts wrote:

IS THERE ANY WAY TO USE OLD TELEPHONE WIRING SO THAT YOU CAN PICK UP AN INCOMING CALL IN MORE THAN ONE PART OF THE BUILDING AT ONCE - LIKE WE ALL USED TO DO FOR OVER A CENTURY?

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You were given the answer to that in your previous thread Re: Re: Digital Voice issues - The EE Community . So why start a new thread?

[HoltWilts]

Hi

I used to have a pre 2000 system with a master socket +phone and 3 other analogue handsets in bedrooms, kitchen and studies.

I have no technical understanding of how to proceed with the rewiring tips given above by JimM11 but that sounds like a basis for finding a telephony specialist. 

I only wish EE had made it clear that this situation would be foisted on me when I agreed to take out the old BT set up. At least then I could have researched a solution before finding out I was in trouble the hard way.

I have to add that in order to get both the phones working and the broad band bouncing around I am now wasting some uncalculable amount of electricity on these powered units - one in the kitchen, one in the bedroom, one in the upstairs study and two extra hub type things. I would love to know how much extra I am spending a year on electricity.

The fun will really begin when they take analogue away from my 88 year old mother. I think it will finish her off. She has a real - I mean genuine - fear of internet things and has 4 phones on three floors of a tumble down house built in 1850. No way will the hub reach all the odd corners. Even if there are power points nearby to sort things out.

[HoltWilts]

Hi XRaySpex

Why start a new thread? because I could not find the answer after looking - not being used to using forums like this. Apologies if being out of date with the 'how to' is a breach of etiquette. Sincerely.

[JimM11]

@HoltWilts The question is, 1. is the EE/BT router that you have within reach of the Old Master phone socket. If so then it is a cable of required length from back of Router phone connection to the Master socket phone connection, And as long as the router is able to drive voice/ring about will be ok. Picture of idea on amazon link below. It was the reason request for send a picture up so to be guided correctly, as no idea what you want to plug in were, the remote units you have use very little power so you know that fact.

Amazon.co.uk : male to male bt phone cable

[HoltWilts]

Thanks for sticking with me on this.

I think I get the picture - but what's got me stumped is that the router plugs into the master socket (as  I understand it), as before with BT. I can see the green phone jack on the back of the router which I can imagine would send phone signal out in a conventional way, potentially back out to all the old extensions radiating from the box where the phone line comes into the building. Is the idea to rewire a connection into the router so that the master socket is freed up to send phone signal around the building? or can you use an attachment to both receive via the master socket and radiate analogue phone signal?

Many, many thanks.

[XRaySpeX]

At your master phone socket the BB signal is live but the phone signal is now non-existent. The router is plugged into the master socket for the BB signal which carries the DV. DV is available from the green Phone socket on back of the router.

The idea is not a rewire as such but to connect the Phone socket on back of the router back to the original phone socket (using a micro-filter) to re-energise the existing phone wiring.

In diagram form:

Master Socket

| DSL BB ------------------------------------------------> Router -->Green Phone socket

   Filtered socket                                                                                                         |

   or Micro-filter                                                                                                         V

| Phone socket <------------------------------------------------------------|